Library Assistant

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level M **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: Western Libraries provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship. **Responsibilities**: The Library Assistant (User Services) provides timely, effective and courteous customer service to library users, and assists with the delivery and maintenance of library and information resources within Western Libraries. The role is often the first point of contact between library users and Western Libraries’ services, facilities and collections, and facilitates the seamless connection of library users to services, facilities, and collections so that users can be successful in achieving their teaching, learning and research goals. The Library Assistant provides circulation, informational, technical, and reference-related assistance and support to library users, and provides support for document delivery, collections maintenance and outreach and events. The role also assists with monitoring and troubleshooting equipment and with identifying and reporting facilities issues to ensure a safe library space is maintained. The Library Assistant may assist in the training of Student Library Assistants. The Library Assistant may receive on-site supervision from a User Services Manager and/or a Library Director, depending on the location of service delivery. **Qualifications**: **Education**: - 2-year community college diploma **Experience**: - 2 years’ experience providing front-facing public customer service - Previous experience working in an academic library setting preferred - Experience providing instruction on library resources and services to individuals/groups would be an asset Knowledge, Skills & Abilities: - Familiarity with Library of Congress classification system and related library policies and procedures - Manual dexterity with strong fine motor skills to handle a variety of library materials - Ability to establish rapport with people from diverse backgrounds and to establish and build healthy working relations with library staff and users - Ability to maintain a positive, outgoing attitude with genuine customer service orientation, with the ability to identify and understand customer needs, and provide appropriate solutions - Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience - Demonstrated ability to take initiative, to work independently and follow through on work assignments - Ability to multi-task and maintain an organized and effective personal work environment - Adapts readily and effectively to changing priorities and demands - Ability to demonstrate patience and focus to complete detailed administrative tasks with strong attention to detail and accuracy to ensure seamless access to Library materials - Ability to interact professionally with students, staff, faculty, and other members of the University community - Ability to work independently and effectively as a member of the team to achieve department goals - Familiarity with Western policies and guidelines preferred - Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries’ events and activities - For staff assigned to the Music Library: the ability to read music, understanding of musical terminology in common European languages, familiarity with instruments and ensembles in both classical and popular tradition and understanding of performance conventions **Union Statement**: **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.