Quality Improvement Partner

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading:
What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs
- Hybrid work from home and work from office

What You Will Be Doing:
You will be a welcomed member of the Sienna team, responsible for leading, developing and implementing improvements through site leaders that support operational excellence and/or align with the annual operating plan. As part of the regional team, reporting into Director Quality, the Quality Partner collaborates with regional partners to address priority initiatives, sustain best practices and identifying risk/ mitigate risk.

Key Responsibilities:

- Monitors, reports, and responds to clinical/non-clinical indicator performance outcomes in collaboration with regional partners
- Participates in assessing, reporting, and developing plans in response to existing and future risks at care community & regional level, assisting teams to resolve risks
- Support compliance action plans to enhance overall quality results for care communities and region, and to ensure sustainability
- Complete annual Quality Review in assigned care communities
- Ensure the individual care community’s annual Quality Improvement Plan (QIP) is complete and updated
- Coordinate and facilitate the scale and spread of Sienna initiatives and improvements across the sites.
- Leads implementing quality management policies within the region, including auditing systems and processes as per the quality and risk management program to: ascertain compliance; monitor system effectiveness; identify improvement opportunities and potential risk; and to validate improvement/change management initiatives
- Build capacity with site level teams to improve resident experience and quality of care and services
- Lead the accreditation planning & preparation process for the region, ensuring all required elements are prepared for survey including the follow up action plan to maintain award status
- Other duties as assigned

Who You Are:

- You have an undergraduate degree in Health Studies or equivalent and are proficient with Word, Excel, PowerPoint, Outlook, metrics reporting and have demonstrated commitment to customer service
- You have ability to exercise good judgment, discretion, and initiative in dealing with confidential information and/or in responding to inquiries.
- You have demonstrated ability in coaching, mentoring, training, and facilitating teams and individuals in lean, model for improvement, and other quality improvement methods; ability to do this at all levels of an organization (e.g. senior executive, mid-level managers, physicians, and front line staff)
- You are experienced with change management initiatives, ability to engage and involve stakeholders at all levels and acknowledge when quality targets are not met and develop action steps to make improvements
- You have demonstrated knowledge and understanding of the health-care system and issues, the unique needs and the challenges with across various settings: hospitals, long term care, and community organizations.
- You have proven ability to lead quality improvement projects, with a high competency in teaching and coaching others
- You have effective presentation and meeting facilitation skills including the ability to present and discuss complex information in a way that enables and establishes rapport, persuades and influences others and gains understanding.
- You have proven ability to work independently with mínimal supervision, take initiative
- You have ability to drive and travel to and between long term care communities

What you need to know:

- You must be legally eligible to wor