Autobody Receptionist

**About Us**
- At R. Ferri Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at R. Ferri Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our company through the years._

**About the Job**

**What We Can Offer You**:

- Dental, Medical, Vision Benefits/Extended Health Care
- Pension plan with Employer Matching Contributions
- Employee product and service discounts at all retailers
- Employee Assistance Plan
- Employee Appreciation Events
- Years of Service rewards program
- Opportunities for Career Development

**Position Objective**:

- Answer and direct all incoming calls;
- Licencing new and used vehicles;
- Responsible for arranging rental vehicles for customers;
- Responsible for setting appointments for customers and sending appointment reminders;
- Maintain correspondence with clients (advising of vehicle delays, vehicle pickup, vehicle ready, etc.);
- Maintain correspondence with insurance companies to verify deductible/HST/betterment;
- Open repair orders and dealer invoices;
- Collect payment from customers;
- Issue BMW CCRC/MINI CCRC Certificates;
- Send Mitchell CSI survey to all customers;
- Perform administrative functions accurately and on time by actively listening and carefully following instructions and procedures;
- Maintain accurate records, as required;

**Qualifications**:

- Excellent interpersonal customer relations and communication skills; professional appearance;
- Personable, high customer-relation skills and pleasant telephone manner;
- Solid typing and filing abilities;
- Strong organizational and multi-tasking abilities;
- Manual dexterity for typing / keyboarding;
- Computer literate;
- Knowledgeable or trainable on company operations;
- High School Diploma;
- 1-2 years’ related receptionist experience, preferred.

**Please note**: applicants must provide a criminal background check prior to commencing employment

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodbridge, ON L4L 7Z4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)