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Strategy and Operations Manager, UBER Eats
2 weeks ago
**About the Role**
UberEats is revolutionizing how Canadians can get anything and earn their way. Having an operationally strong and reliable Merchant base is a critical component to ensure a magical experience on our UberEats marketplace.
As the Operations Manager for Merchant Ops, you'll have the unique opportunity to develop and scale Merchant Onboarding and Lifecycle Management/Retention programs on the Uber Eats platform.
As a core member of the Merchant Operations team, the broader Operations team, and the entire UberEats Canada team, you will have the opportunity to partner across many teams to develop and scale our delivery platform across Canada, and fundamentally change how Canadians eat and shop.
**What You'll Do**
- Improve the UberEats Merchant experience through onboarding and life-cycle management
- Build your strategic vision, develop breakthrough strategies, and drive executional excellence by continuously raising the bar on growing the Merchants (Restaurants) performance
- Identify, implement, and optimize creative operational growth initiatives to get results at scale
- Develop and execute tools, solutions, and processes, to improve the experience of Merchants in Canada
- Experiment, analyze data and assess the impact of your decisions and repeat
- Be a core member of our Merchant Operations & broader Operations team, a dynamic team of talented Operations Managers delivering an exceptional and inspiring Merchant experience
- Partner and collaborate with Product, Sales, Account Management, Strategy, Finance, Policy/Comms, Legal and Global Operations teams to bring initiatives to life
Basic Qualifications
- Minimum of 3 years of experience in marketplace industries, consumer-facing industries, consulting, or other relevant topics. Ideal experience should be in the function of strategy, operations, consulting, analytics, product marketing, or related domains
Preferred Qualifications
- You are customer-obsessed: you relentlessly think about building the best experience for all the merchants on our platform.
- You are data-backed: your decision-making and business judgment integrates data and you understand what drives value to different consumer segments and can make sensible business decisions to reflect this.
- You are financially savvy: you understand the importance of investments & returns and work tirelessly to improve those returns
- You thrive in a dynamic, fast-paced, ambiguous culture: you revel in quickly iterating, refining, and improving your own plans
- You refuse to settle with the status-quo: you continuously looking for new and disruptive opportunities to deliver quantum leaps in performance
- You are a cross-functional collaborator: you have experience leading and participating in sophisticated multifaceted projects with many partners, internals and external
