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Resource Specialist, Patient Centered Solutions
3 weeks ago
**Overview**
The role-holder will need to be a committed individual, who combines high emotional intelligence and excellent communication skills. They will thrive in a fast-paced environment, be comfortable managing conflicting priorities and have the ability to influence a team of senior stakeholders. The environment is dynamic and ever-changing, moving at the pace of our clients’ needs and the Resource Specialist will be expected to understand the sense of urgency that is synonymous with the business. The pressure is high to resolve resourcing demands quickly, find creative solutions, and make autonomous decisions.
**Key Accountabilities**:
We are looking for an individual who can:
- Maintain resource management data integrity in the time management/CRM system that supports resource and project management decisions.
- Build reports/dashboards to provide teams with improved insights for resource allocations, compliance, utilization, and metrics.
- Attend/participate in staffing and team calls.
- Collaborate effectively with global resource management colleagues to deploy staff for deliver team members in a manner that optimizes overall productivity while supporting their individual development objectives.
- Engage with the principals and other senior leaders to understand, plan for, and ultimately meet the resourcing demands of their pipeline using various reports and tools.
- Monitor and communicate current and near-term delivery capacity.
- Flag resourcing capability gaps to the Resource Management team as an input to hiring.
- Identify and resource all teams within the PCS group to client projects, business development opportunities, thought leadership and internal initiatives in a fast-paced environment.
**Education, Skills, Experience, & Specialized Knowledge**:
- Bachelor’s degree or equivalent.
- Proven problem-solving skills with strong attention to detail.
- A self-starting mind-set with excellent team-based interpersonal skills with the ability to work independently with the full spectrum of our people.
- Strong written and verbal communication skills.
- Ability to build strong business relationships and influence with key stakeholders at all levels within the business.
- Ability to demonstrate determination, diplomacy, and resilience.
- Ability to rapidly assimilate multiple types of information from a variety of sources for effective decision making.
- Prior experience in a resource management environment and a professional services environment is a plus.
- Experience with Smartsheet and PSA (Professional Services Automation) is a plus.
