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Truckload Specialist

2 weeks ago

Montréal, Canada Day & Ross Full time

Truckload Specialist

Full-time

Montreal, QC

The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

**How You'll Help**:

- Maintain a healthy working relationship with assigned client base
- Communicate with the terminals to ensure continued on-time service
- Build customer trips in our Truck Mate system
- Schedule delivery appointments to increase “load & go”/direct delivery system
- Answer general customer service inquiries related to truckload shipments
- Oversee truckload traffic flow for customers shipping full loads
- Complete daily tracking reports
- Other duties related to truckload customer service as may be required.

**Your Skills & Experience**:

- Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
- An equivalent combination of education and experience may also be considered
- Previous customer service experience in the transportation industry is a strong asset.
- Advanced communication skills - both verbal and written
- Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software. Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
- Accuracy in keyboarding and data entry
- Demonstrated customer service skills
- Strong conflict resolution skills
- Ability to manage deadlines and work independently in a fast paced, high transactional environment
- Analytical with strong problem solving skills
- Bilingual in English and French is considered an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._