Store Manager

**JOB TITLE: Store Manager**

**About North Sun Energy**

North Sun Energy is a co-ownership between North Atlantic and Petro-Canada (the fuel retail arm of Suncor Energy), overseeing 111 gas stations and convenience stores across Newfoundland and Labrador, Nova Scotia, and PEI. Customers enjoy top-tier loyalty rewards, including Petro-Points and Yay Rewards, alongside their Orangestore convenience store brand, now located at 36 locations. North Sun Energy is committed to long term growth and delivering exceptional customer experiences, expanding its Orangestore brand across Nova Scotia and strengthening its network through strategic partnerships with leading quick-service restaurants like Little Caesars® and A&W.

**Position Overview**

The Store Manger is considered to the “face of the business” and as such has primary responsibility for ensuring that the high standards of customer service, store image and store operations are met daily. The primary focus of the position is to provide leadership in all aspects of the day-to-day operations of the store in accordance with the operational standards set out by North Sun Energy. The Store Manager is a team player who is flexible and adaptable to step in and lend a helping hand to cover off shifts, etc.

**Duties and Responsibilities**:

- Build a positive relationship with customers by maintaining a personal presence in the store and a high profile in the local community.
- Promote our operating philosophy focused on “Clean, Fresh and Friendly”.
- Maintain a high level of operational readiness.
- Strive to meet sales and margin targets as established by Head Office
- Ensure the store is always well stocked in accordance with the merchandising plan. This includes responsibility for ordering all products from approved suppliers.
- Ensure the execution of all promotional programs in accordance with North Sun Energy promotional plans.
- Ensure full execution of the food service program.
- Ensure all items priced in accordance with North Sun Energy pricing policy.
- Ensure established store standards for maintenance and cleanliness are met (interior and exterior).
- Ensure all appropriate measures are taken to ensure store is operated in a safe and secure manner. This includes ensuring that the store is operated in accordance with OH&S regulations, environmental protocols and all other local laws and regulations. It also includes ensuring that no hazards to staff or customers exist, and ensuring assets are properly protected in accordance with security policy at all times.
- Manage the day-to-day staffing requirements of the store in a professional and respectful manner. This includes responsibility for hiring, disciplinary measures, and staffing scheduling.
- Train and coach staff to ensure highest level of staff proficiency and efficiency in all aspects of operation and customer service.

**Office Duties**:

- Prepare daily deposits and ensuring that all shifts are balanced, and any cash shortages are dealt with in accordance with established policy. Ensure internal controls over cash as per established policy are maintained.
- Bi-weekly payroll and benefits administration.
- Ensure that inventory shortages are minimized and internal controls over inventory are maintained in accordance with established policy.
- Ensure purchasing and receiving functions are followed.
- Review inventory reports to verify shrink.
- Establish effective two-way communication between head office and the store employees. This includes ensuring employees are aware of all relevant communications from head office as well as communicating issues and recommendations on merchandising, products carried, pricing, personnel, and general operations to the attention of the head office personnel.
- Physical demands_
- Ability to be exposed to cold or warm temperatures performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to stand and/or walk for an entire shift
- Ability to occasionally lift and/or carry up to thirty to fifty pounds from ground to waist or ground to overhead (i.e., assisting in stocking/maintaining inventory levels, replenishing slushie syrups)
- Ability to grasp, reach and manipulate objects with hands for entire shift (this work requires hand-eye coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs)
- Be exposed to occasional noise
- Ability to stoop, kneel, squat, and reach overhead for objects

**Qualifications**:

- Minimum of 5 years previous experience in a Supervisory position in a retail environment required
- Solid supervisory, decision making and problem-solving skills
- Excellent written and oral communication skills
- Strong communication and interpersonal, organization and time management skills
- Exceptional customer service and conflict resolution skills
- Work under mínimal supervision, independently as well as a part of a team
- Proficient in Microsoft office programs
- Flexible