Lot Manager

Lot Manager

Acura of Thornhill Thornhill ON L4J1A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

**Summary**

This position is responsible for the daily inspection and maintenance of the vehicle display, appearance and general organization of all new and/or pre-owned vehicles at the dealership.

**Duties and Responsibilities**
- Motivates lot team and sets clear goals.
- Greets customers ensuring optimum customer service as required.
- Ensures showroom cars are cleaned daily and assists with coordinating showroom as required.
- Ensures showroom and display cars are rotated weekly or as required.
- Ensures delivery vehicles are quality control inspected and acceptable.
- Delivers and/or picks up documents from License Bureau as required.
- Checks in new vehicles when they arrive by transport and notes any damages on Bill of Lading.
- Reports all defects and/or damages to Sales Manager immediately.
- Organizes lot team schedule and ensures distribution of workload.
- Ensures lot teamwork schedule is followed daily and breaks are followed per written schedule.
- Meets regularly with lot team to reinforce company standards, expectations, and results.
- Ensures adequate customer parking spaces are available on the lot.
- Responsible to maintain the general housekeeping of the lot, showroom and washrooms on a continuous basis and to Pfaff standards.
- Runs errands for reception and the sales department as required.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.

**Skills and Qualifications**
- Prior experience in a similar role.
- Valid Ontario Driver’s License.
- A clean driver abstract and the ability to drive a manual transmission is required.
- Must take pride in the job as the appearance of the lot reflects directly upon customer perception of the dealership.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.