Intermediate Technical Support Representative

**Join us in Advancing the Environmental Global Impact within the Rail Industry**

For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

**What You’ll be Doing**

Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.

As the **Intermediate** **Technical Service Representative**you will be joining our talented support team and providing quality technical support to our customers by troubleshooting PLC based solutions, and occasionally travelling to our customer sites to perform commissioning and installation of our equipment.

**As the Intermediate** **Technical Service Representative, you will**:

- Provide excellent Customer Service and Support in both field and telephone support
- Program, configure and troubleshoot ZTR locomotive operation, products, and solutions
- Travel to customer sites for commissioning & installation of ZTR equipment
- Provide on-site technical training and presentations to customers
- Perform sales support and project management tasks as assigned

**Minimum Qualifications**:

- Minimum two year diploma in Electrical Engineering Technology or Engineering degree
- 4+ years of relevant experience
- Experienced with PLCs
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills for a variety of audiences
- Ability to work autonomously at customer sites and manage project scope & cost
- Exceptional organizational and data entry skills required for related administrative tasks
- Ability to travel up to 25% to customer sites for on-site commissioning and/or installation of ZTR equipment
- In possession of, or eligible to receive a valid passport to travel to the United States as per CUSMA agreements

**Why Choose ZTR?**

ZTR is all about our people. That is why we value Diversity, Equity and Inclusion (DEI) within our organization. DEI is essential to our goal of creating a great place to work. We are committed to building a representative workforce and committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will be able to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
- ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence._

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- London, ON N6N 1E4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently eligible to work in Canada?
- Are you eligible to travel internationally?
- What are your salary expectations?

**Experience**:

- Technical Troubleshooting: 3 years (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person