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Weekend/evening Supervisor
2 weeks ago
Overview:
**Term: 13 months.**
These positions have primary responsibility for ensuring that the libraries provide excellent customer service while maintaining a secure environment for patrons during evening and weekend hours.
**This is a part-time position working 23 hours per week.**
**Responsibilities**:
Supervises student staff
- Supervises, coaches, and evaluates evening/weekend student staff, including staff working on the desk and as environment monitors
Accountable for upholding high standards of customer service
- Supplements the initial training and provides on-going training for student staff members working at the circulation desks and as environment monitors
- Ensures that the library buildings and circulation desks are opened and closed as scheduled during the evenings and on weekends, and that qualified staff are in place during these times
- Resolves problems and interprets policies relating to the circulation of library material
- Responds to and reports complaints and incidents of student behavior that result in study environment disturbance
- Responds to and reports emergencies and security-related matters, as well as physical building problems that arise in the libraries during the evening and weekend shifts
Shares in the provision of Circulation Services
- Provides excellent customer service to patrons at physical and virtual service points
- Provides higher level patron account support, including assisting with fine questions, registrations, and access issues
- Assists with projects that are frequently of a technical nature
- Prepares reports informing the supervisor of observations, events, and anything unusual that occurs in the evening and on weekends
- Participates in special duties assigned to each position as required. Examples of special duties include, but are not limited to:
- Searching for missing and lost books and processing found materials
- Maintaining and developing training for the environment monitoring function, in cooperation with the Lending Supervisor: Environment and Website
- Updating and maintaining procedure and policy documentation for a department wiki
- Participating in training of full-time and student staff in the use of the library services platform
Provides technical support
- Resolves or refers problems with public printing, as appropriate, and assists patrons with common wireless and computing issues
- Provides back-up in identifying and reporting problems with the Primo/Alma library system that is supported by the Library Technology Systems and Facilities Department during evening and weekend hours
- Identifies, resolves and/or reports issues with staff and public computer terminals
Qualifications:
- High school graduate
- Experience in library operations
- Supervisory experience is an asset
Proven excellent communication and interpersonal skills
- Demonstrated commitment to excellent customer service
- Demonstrated ability to think critically in order to resolve problems quickly and accurately
- Demonstrated ability to quickly learn new technologies
- Knowledge of a library services platform
Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.
