Guest Services Manager

1 week ago

Saskatoon, Canada TCU Place Full time

**Now Hiring: Guest Services Manager - TCU Place (Saskatoon, SK) Temp (12 months) - Perm**

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments where no two days are the same? TCU Place is seeking a **Guest Services Manager** to lead our front-line service team and ensure seamless execution of events at one of Saskatoon's premier event venues.

**About the Role**:
Reporting to the Director of Events, the **Guest Services Manager** plays a critical role in supervising and coordinating all aspects of our Guest Services Department. From managing staff and supporting live events to maintaining high standards in guest experience, service, and safety, you'll be at the heart of everything we do to make events memorable and successful.

**Key Responsibilities**:

- Lead and manage all Guest Services operations, including bar service setup, execution, and tear-down
- Hire, train, schedule, and supervise a diverse team including Guest Services Supervisors, Event Captains, Attendants, and the Inventory Team
- Collaborate with internal departments to deliver seamless, high-quality events
- Anticipate client needs and ensure outstanding service from start to finish
- Conduct staff briefings and ensure clear communication of event expectations
- Maintain compliance with liquor, health, and safety regulations
- Monitor guest satisfaction and resolve any concerns in a professional manner
- Ensure proper cash-handling procedures and loss prevention protocols
- Implement training, operational procedures, and performance management practices

**What You Bring**:

- Proven leadership, communication, and problem-solving skills
- Ability to manage teams, multitask, and make decisions under pressure
- Strong knowledge of event operations, beverage service, and regulatory compliance
- Proficiency in administrative systems and event tracking tools
- Experience balancing staffing needs with operational efficiency
- Previous experience in large-scale event execution is a strong asset

**Qualifications**:

- A diploma or certificate in HotelRestaurant Administration (or related field) from a recognized two-year post-secondary institution
- Minimum 2 years' experience in the hospitality or restaurant industry, including at least 1 year in a supervisory role
- Must provide a current, acceptable Criminal Record Check

**ScheduleWork Environment**:
This is not your typical 9-5 job. The role primarily involves **afternoon, evening, weekend, and holiday** shifts. Extended hours are expected during peak event times.

**Why Join Us?**:
At TCU Place, you'll be part of a passionate team dedicated to delivering unforgettable events in Saskatoon's arts and convention community. You'll have the opportunity to lead exciting event experiences while growing your leadership and hospitality career in a vibrant, supportive environment.

**Ready to take the stage?**

**Location**: Saskatoon, SK
**Status**: Full-time, Event-Based Hours

**Please note, this position has the potential of permanency following the completion of the term.

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