Part Time

**Land Acknowledgement**

**_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._**

**_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._**

**What responsibilities will you have in this role?**
- Maintains a thorough knowledge of the School of ESL Programs, student services offered at the College, and George Brown College academic policies and procedures.
- Communicates with students effectively and cordially and respond to students’ general questions, making appropriate referrals.
- Assists students in making academic, personal, and social adjustments to campus and community life.
- Coordinates all Student Success Centre activities such as space booking, catering, registration, promotion, workshops, and volunteer management.
- Organizes orientation programming for new international and domestic students and provide leadership to the Success Coaches and volunteers during orientations.
- Provides support to activities and events that engage students (e.g., orientation, workshops, extracurricular activities, volunteer opportunities, service fairs).
- Coordinates Volunteer Program activities, including classroom visits and presentation, scheduling, recruitment, training, feedback, and outreach to current and potential volunteer partners both external and internal to the College.
- Recruits volunteers through various channels and create and carry out marketing and outreach initiatives to increase awareness, visibility and participation in the Volunteer Program.
- Daily set up and maintenance of the Student Success Centre; responsible for keeping the Centre organized, ensuring resources and information are sufficient, current, and accurate.
- Provides administrative support to the program including booking equipment, placing orders for catering, organizing meetings and ordering office supplies.
- Provides administrative and logístical support for the planning and delivery of Student Success initiatives.
- Develops filing systems and manage information pertaining to volunteer, event and workshop initiatives (daily, weekly, monthly) and compile data collection resulting in spreadsheets and reports for Student Success Initiatives Coordinator.
- Tracks and escalates issues, solve problems, and provide support to Student Success Coaches in dealing with challenging situations; inform the Student Success Coordinator daily of challenges and successes regarding the Success Team and Success Centre.
- Coordinates regular communication with Success Coaches regarding work assignments, resource-finding, work expectations and responsibilities, data input and following plans approved by and under the direction of the Student Success Initiatives Coordinator.
- Other related duties as assigned.

**What qualifications do you need for this role?**
- Three-year diploma or degree from a recognized post-secondary institution in Business or Office Administration and/or equivalent experience or educational background.
- Minimum two years office experience in providing high-level customer service to a diverse clientele in a service/educational setting.
- Minimum two years event coordination experience including managing all aspects of an event from start to finish.
- Superior customer service and communication skill.
- Advanced skill level on Microsoft Office; excellent knowledge of word processing, spreadsheets, and relational databases.
- Proficient with Social Media Platforms for marketing and outreach.
- Fluent in written and oral English and proficiency in a second language is an asset.
- Exceptional problem-solving skills: ability to troubleshoot and resolve conflict exercising tact, discretion, and sound judgment; ability to prioritize.
- Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
- Ability to work independently and as a team member.
- Ability to work in an environment where diversity of people and situations are encountered.
- Demonstrated commitment in delivering excellent service to others - key in supporting the success of our students and College.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
- Flexibility in adapting to change and in participating in consultative decision-making pr