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**Responsibilities**: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Process payments for cash account customers. - Research and resolve customer problems, acting as the customer liaison between other departments when necessary. - Back-up support to sales counter with walk in and telephone inquiries. **Qualifications**: - High School Degree or Equivalent required - Associates’ Degree (U.S.)/College Diploma (Canada) preferred - 2-4 years of relevant experience - Solid interpersonal skills that allow one to work effectively in a diverse working environment - Able to effectively communicate both verbally and in writing - Able to work well under pressure - Strong attention to detail - Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination LI-KB1 Location: 188 Purdy Rd, Colborne, ON Location: 188 Purdy Rd, Colborne, ON
