Night Audit

Providing exceptional customer service by going an extra mile for our guests
- Accurate billing, routing and tallying individual accounts
- Checking guests in/out of hotel
- Answering switchboard
- Completing shift checklists
- Handle escalated guest issues
- Other duties and projects as assigned
- Act as the Manager on Duty on a nightly basis
- Cash handling
- Balance credit and debit cards transactions;
- Conduct rooms audit and verification of rate over-rides;
- Balance the preliminary audit
- Reset and backup the PMS system;
- Prepare Front Desk and Reconciliation report;
- Reconcile daily manual postings and adjustments;
- Complete the Night Audit Procedures.
- Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments;
- Accountable for any shortages and overages; Stay up-to-date on rooms inventory, rates, packages, promotions and discounts;
- Maintain a thorough understanding of rooms types, features, and location;
- Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations;
- Notify Housekeeping of late departures, early arrivals, special requests and day rooms;
- Ensure all wake-up calls have been entered accurately. Set up wake-up call when requested by guest;
- Read and initial the log book and bulletin board daily to keep updated on all current information;
- Check regularly with security staff to ensure smooth and safe operation of the hotel;
- Follow safety / emergency procedures. Act as the hotel's emergency coordinator when on duty;* Maintain a professional personal appearance at all times;
- Maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area;
- Perform other related duties as required by the front office manager.
- Handle unexpected emergency situations with limited supervision, such as fire alarm, black out, systems and network outages.

**Job Requirements**:

- MUST be able to consistently perform overnight shifts (11pm to 7am) each week with weekend availability. Some afternoon shifts might be required when necessary.
- Is an evening person who can stay cheerful, professional and positive when working night shifts
- *Knowledge of Opera PMS a definite asset
- Has a passion for providing exceptional guest service
- Flexible and available to work weekends.* possesses good common sense, with honesty and integrity.
- Able to handle escalated customer complaints and emergency situation with poise and confidence.
- Post secondary education in Tourism/Hospitality programs an asset.
- Excellent customer service skills and attitude
- Strong communication (verbal and written) and interpersonal skills
- Able to work supervised or unsupervised
- Able to work as a team
- Previous front desk experience an asset
- Excellent command of the English language, verbal and written. Second language an asset.

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Work Location: In person