Msp Level 2 Technician

**Job description for Level 2 Tech**

**About Us**:
Founded in 2006, JEI Tech is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems. JEI Tech services accounts primarily in Canada with a presence in many provinces across Canada.

Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

**Job Overview**:
To provide Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers and VOIP. Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support and telephony services. Position is full time with wages based on experience and certifications.

**Responsibilities**:

- Contributing to a workplace culture consistent with JEI Tech’s mission, vision and values
- Displaying strong inter-personal and communication skills to client satisfaction
- Assist with project planning and resource estimation for new projects
- Providing technical recommendations and guidance for projects
- Evaluating and ensuring completed work meets quality standards
- Building and modifying systems to meet project and user requirements
- Deploying, engineering, and optimizing enterprise class, technology-based systems
- Providing premier technical assistance and consulting to valued customers
- Analyzing, designing and documenting server disaster recovery and fail-over technical solutions
- Troubleshooting system and network issues through root-cause analysis and implementing solutions
- Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
- Analyzing business processes and services to determine how people, processes, data, communications and technology can best meet requirements
- Attending and facilitating technical design reviews and technical briefings
- Assuming other duties and projects as they arise
- Responding to internal trouble ticket system requests and accurately documenting the path to resolution
- Providing on-call support as part of a scheduled rotation with other team members

**Required Qualifications**:

- Certification in at least one IT discipline relevant to this position
- 5+ years of hands-on experience in similar role
- Valid Canadian Driver's License
- Self-motivated, able to make independent choices, free from immediate direction or supervision
- Strong written and verbal communication skills
- Experience in providing first line IT support
- Able to work evenings and weekends if required (On Call Rotation)

**Preferred Qualifications**:
We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics.
- Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019 and 2022 and Hypervisor
- Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies
- Knowledge of managing and troubleshooting network switches, routers, access points and other network devices
- Administered and supported security firewalls such as WatchGuard
- Administration of on-premise and/or cloud-hosted PBX systems
- Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10 Professional and 11
- Experience resolving network and stand-alone printer issues
- Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
- Office 365 monitoring service health, and management of service requests
- Knowledge of redundancy strategies and disaster recovery contingency planning
- Mentor and cross-train IT staff and provide guidance in day-to-day operations
- Ability to explore and analyze new technologies and make recommendations to supervisor
- Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

Experience: 5 years (required)

Work authorization: Canada (required)

Please answer the 5 following questions in your cover letter:
1. Why you qualify and what you hope for this position

2. What experience do you have that makes you great for this position?

3. How can you demonstrate your follow-through and excellent communication?

4. How many minutes away from High River do you live and what city do you live in?

5. What is your favorite book tha