Casual Electronic Gaming Attendant

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Shift Supervisor, Electronic Gaming, the Electronic Gaming Attendant provides superior customer service to Manitoba Liquor & Lotteries guests. This position is responsible for providing assistance to players, paying out jackpots, exchanging currency. The incumbent provides players with instructions regarding all slot games and communicates general information about the casino.

**Responsibilities**:

- Perform opening duties which includes: attend shift meetings, retrieve supplies and equipment required for shift, retrieve float from the cash recycler and verify/complete all required documentation, etc.
- Provide prompt and friendly customer service which includes: monitor assigned section and attend to players call for assistance, respond to/payout jackpots in accordance with department procedures, provide game instructions on available games in the Slot area, call for technical assistance when the machines are down, etc.
- Cleaning of gaming machines and assisting in the tidiness of the gaming areas, i.e. pushing in chairs, general pick up of items like cups, etc.
- Perform closing duties which includes: complete all required closing documentation and place float in bag, complete all closing procedures, etc.
- Required to work a variety of rooms (areas) of the Casino during shift.
- Encourage a climate that supports diversity.
- Performs other duties as assigned.

**Primary Qualifications**:

- Six (6) months prior experience in customer service and cash handling.
- Previous experience working in a fast paced environment with emphasis on superior customer service.
- Excellent mathematical skills.
- The incumbent must attend, remain current and receive a passing mark on Anti-Money Laundering (AML) training. Training is provided on the job.
- Must be capable of bending and lifting weight up to twenty (20) pounds (only on occasion).
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- Ability to work a variety of shifts based on the requirements of a twenty four (24) hour, seven (7) day per week operation.
- Satisfactory work performance in the preceding twelve (12) month. Attendance rate will be a factor in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- **All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement._
- We thank all interested applicants, however, only those selected for interviews will be contacted._

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are p