Membership Coordinator

**About The Alpine Club of Canada**

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

**JOB OVERVIEW**

The Membership Coordinator reports to the Services Director and supports ACC members through excellent customer service and clear, consistent communication of member benefits and engagement opportunities. The role ensures that membership information and services are well-integrated across ACC platforms and teams.

Working closely with the Adventure Team, IT, Communications, and the Senior Fund Developer, the role manages the Membership Customer Relationship Management (CRM) system, supports segmented outreach/communication, and contributes to meaningful engagement for members, volunteers, and donors.

A key part of the role includes supporting planning and execution of major annual membership events - most notably the Summit Shaker Celebration and the Summit Bid Fundraiser. This involves coordinating logistics, timelines, event delivery, fundraising partnerships, and communications in collaboration with other departments.

The position also coordinates member appreciation and grant programs, fulfills membership-related orders, and supports projects as assigned by the Services Director

**IDEAL SKILLS AND QUALIFICATIONS**
- Experience in communication and member/customer relations
- Excellent writing, editing, and communication skills
- Experience working with a CRM or membership database (HubSpot)
- Strong organizational and data management skills
- Ability to manage timelines and competing priorities in a collaborative, cross-functional environment
- IT literacy (CRM/database platforms, dashboards, newsletter tools, Microsoft/Google Suite)
- Experience working with volunteers or membership-based networks considered an asset
- Bilingualism (English/French) is an asset
- Self-starter who can work collaboratively across teams

**RESPONSIBILITIES**

**Communications and membership database**
- Coordinate membership-related orders, appreciation programs, and grant-related follow-ups
- Assist with mail processing and maintain mailing lists for ACC publications
- Generate accurate member and donor lists; support tracking of monetary and in-kind donations
- Liaise with Communication/Marketing to integrate member benefits, program updates, and service enhancements into ACC-wide messaging
- Coordinate reminders and educational content about member benefits, including donation options, feedback channels, and access to perks
- Ensure brand-aligned messaging across member newsletters, surveys, and campaigns in close collaboration with Marketing & Communication

**Member CRM management**
- Manage day-to-day usage of the Membership CRM system
- Support the development of simple dashboards and engagement indicators for internal use
- Ensure membership data integrity in cooperation with IT and Marketing
- Develop dashboards or summaries to track KPIs in collaboration with the Services Director

**Event Programming and Fundraising**
- Support the planning and execution of the Summit Shaker Celebration and the Summit Bid Fundraiser, including logistics, timelines, communications, and event delivery
- Assist with donor communications, touchpoints, and event-related outreach

**Office and department support**
- Coordinate ACC merch and CAJs inventory, order fulfillment, including post office runs.
- Perform additional office administration tasks, as assigned
- Support Board and Section Meeting logistics, including accommodation coordination, food orders, scheduling, and general logístical support
- Support cross-team initiatives and tasks - Adventure, Communications, - as required
- Perform additional tasks assigned by the Services Director

**CORE VALUES**

The ACC’s core values guide our staff in their decision-making, they serve as a compass for attitude and behaviour we exude daily. They promote unity among staff members, and determine how we should treat each other, members, and partners.

If we were in theatre, these core values would set the stage, but because we are in the backcountry, our core values set the ice. Acronym:

- **S - Service**:Providing exceptional service to our members and teammates. We understand that our purpose is to deliver good work that meets the needs of our members.
- **E - Empowerment**:Providing others with the space, knowledge, and resources to make decisions and try different approaches encourages autonomy, creativity, and innovation. Empowering individuals fosters a sense of ownership and responsibility, leading to increased engagement and effectiveness in achieving goals.
- **T - Teamwork**: Collaborating towards common goals o