Team Member

1 week ago

Burlington, Canada Splitsville Entertainment Burlington Full time

Are you looking for a fun and fast paced environment to work in?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further

**The Why...**
- Join Splitsville as a Team Member and in return you'll get:

- Access to our in-house training pathways
- 50% off food while you are working (25% off when you are not working)
- $1 bowling
- Mental health support benefits
- Financial long service awards

**The What...**

Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for our guests? If so, then you might be the next great Team Member to join our team. A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you
- Provide friendly and exceptional guest service at all times.
- Assist guests with setting up their bowling experience.
- Answer the phone and handles guest inquiries.
- Prepare great tasting food adhering to all recipes and specifications.
- Be aware of all promotions, specials, and current pricing.
- Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely manner.
- Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
- Restock and prepare supplies for shift change and or close.
- Maintain record of daily operations as required with communication book and checklists.
- Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
- Adhere to all company policies and procedures including all health and safety policies and procedures.
- Be polite and courteous with guests and fellow team members.
- Communicate with shift leaders and managers.
- Other duties as required.

To be successful you will have:

- A passion for customer service
- Love to bowl
- Friendly, energetic, positive attitude
- Excellent communication and interpersonal skills
- Be a team player
- The ability to multitask; stays calm under pressure.
- Flexible schedule (available days, nights, weekends, holidays)

**The Who...**

Splitsville Entertainment is Canada’s premier family entertainment centre Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
- At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company._

**Job Types**: Full-time, Part-time

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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