Video Surveillance Team Leader

**Video Surveillance**_ _**Team Leader (Night shift: 10pm - 8am)**

**Video Surveillance and SSM- Store Security Monitoring team** play a crucial role in security operations. They are dedicated, extremely detail-oriented, and effective communicators, collaborating closely with colleagues and supervisors to deliver top-quality surveillance services. Their responsibilities include managing video motion alarm activities and taking appropriate action according to established protocols. This involves monitoring security systems on-site, conducting video surveillance, and making outbound calls to dispatch Security Guards or contact Police and Fire Departments in response to alarms.

**Core Competencies**
- The position requires significant time spent on computer screen and multiple tasks, including watching live vs playback cameras, alarm dashboard, typing, reading, speaking, and reporting.
- Maintains a high level of alertness throughout working hours for night shift.
- Capable of responding rapidly and effectively to potential security threats.
- Ability to sit for long period of time, sustain attention and focus for night shift.
- Exceptionally detail-oriented, ensuring all tasks are executed to the highest standards and comply with established protocols.
- **Working Conditions**- Availability to work various shifts, including nights, weekends, and statutory holidays.
- Shifts are 10 hours with 1 hour break total (15 min - 30min - 15 min)
- Work environment includes a dense room and desk equipped with monitors, TV screens, computers, phones, and headsets.

We are currently hiring **(2) Video Surveillance Team Leader (Night shift)** to grow **SSM team (Store Security Monitoring).** Reporting to Director of Security Assets & Surveillance and responsible for other agents along night shift and their duties such as video surveillance, alarm handling, virtual patrol, detection and escalation to maintain service quality to meet company needs and objectives.

**Responsibilities**
- Responsible for monitor certain number of locations, store, surveillance cameras and video alarm notifications along night shift (10pm-8am).
- Identify, record, document and report suspicious activity such as theft, trespassing, intrusion, unauthorized entry, property damage, vagrant, loitering, piggy backing, tailgating.
- Use 2-way audio and video equipment to warn intruders off while live crime in progress.
- In case of emergency, dispatching of calls to on-site security guard, mobile security guard. and other proper contacts (911, owner, property manager, emergency contacts) on time.
- Leading a team (4-6 members) along night shift (10pm-8am).
- Builds strong working relationship among night shifts members.
- Provide directions and distribute assignments to monitoring agents to handle various locations, video monitoring, alarms handling, and phone calls based on current activity and staffing levels.
- Ensures all monitoring agents aware of updated protocols, SOW, SLA and preparing SOP, other procedural documents and review these with team members regularly, modify if needed.
- Periodically verify VMS (Video Management System), monitoring equipment, software function properly and notify management of any issues, concerns with equipment and setup.
- Regular check and review to each location together with other monitoring agents, to verify security concerns and correct cameras are selected.
- Follow up team member breaks throughout the shift.
- Ensures recording all activities, logs, and necessary reports properly and timely along the shift.
- Build and retain a high-performance development team by training and retaining all staff in accordance with the company policies.
- Help to identify gaps across staff and help recruit and onboard new members, build and maintain high-performing teams.
- Communicates effectively with all the locations and related customer, store team and internal departments.
- Providing solution to complaints and escalate to senior management with appropriate follow-up procedure to ensure resolution of the issue.

**Requirements**:
- High School, College Diploma
- Post secondary education in criminology or a suitable combination of education and experience an asset
- Minimum 2 years of work experience in video surveillance, alarm monitoring and at least 1 year of team leader or shift responsible experience
- Have a clean criminal record
- Excellent communication and customer service skills, with experience handling difficult cases
- Fluent in English, written and spoken
- Perfect computer skills, especially camera system, video surveillance, VMS, alarm monitoring and reporting platforms
- Willingness to learn new technologies
- Ability to operate individually as well as in a team

**Number of Roles Available**:2 Staff will work on a rotating shift to maintain coverage across the full month.

**Location**:Scarborough Office

**Job Types**: Full-time

**Schedule**: Night shift (10pm-8am), 10 hours for shift, 80 hours fo