Program Coordinator

Are you passionate about making a meaningful impact in the lives of those experiencing homelessness? Do you have experience in social work or working in community development initiatives? The Mustard Seed is seeking a **Program Coordinator** at the Community Impact Centre in Calgary.

Reporting to the Community Impact Centre Manager, the Program Coordinator is responsible for the implementation and development of programs at the Community Impact Centres (CIC). This role oversees the coordination of activities related to securing, setting up, and supporting the Centre's programs, aiming to promote guests' self-sustainability and their journey towards positive change. Key responsibilities include program planning, design, facilitation, and evaluation, as well as recruiting and training volunteers. The Program Coordinator connects TMS with external agencies to build healthy partnerships, providing holistic wrap-around support for clients and promoting self-advocacy. This role will be working very closely with CIC Site Leads and other staff.

**Employment Type**: Full-time, Fixed Term (May 2025 to March 2027)
**Schedule**: Tuesday to Saturday 10:30 a.m. to 6:30 p.m. Or Sunday to Thursday 10:30 a.m. to 6:30 p.m.
**Reporting to**: Community Impact Centre Manager
**City**: Calgary
**Number of Positions to Fill**: 1
**RFR #**: 1423

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Develop, facilitate, and implement programs that support and nurture the community in and around the assigned Community Impact Centre, collaborate with CIC Site Lead.
- Build and nurture relationships with external partners and stakeholders for healthy collaboration.
- Oversee all group programming provided for Community Impact Centre guests.
- Lead participants and volunteers involved in the programs.
- Ensure a safe, respectful environment for all community members, staff, volunteers and visitors.
- Recruit and provide volunteers with necessary trainings to ensure programs are delivered effectively.
- Collect data and generate reports on statistics as required.
- Develop and conduct evaluations to determine effectiveness of program activities.
- Ensure all materials and equipment needed for programs are in good working order.
- Collaborate with key departments (Housing, Wellness, and Employment) to ensure programs are accessible.
- Maintain a high level of confidentiality and professionalism.
- Support Front Line staff outside program coordination hours or as needed; help with donations, crisis intervention, one-on-one basic interventions, referrals, and general front-line responsibilities.

**MINIMUM QUALIFICATIONS AND SKILLS**
- An undergraduate degree in Social Work or related field or equivalent level of experience
- Minimum of 1 years’ experience working in program facilitation and development
- Minimum of 2 years of Front-line Experience and understanding of vulnerable populations.
- Knowledge within the field of community development and community resilience initiatives
- Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
- Experienced with developing and encouraging staff to come up with creative solutions to complex challenges and problem
- Must be self-directed and have the ability to work independently as required
- Effective group program facilitation skills as well as multi-tasking and administrative skills
- Well-developed organizational, time management, oral, written and interpersonal communication skills
- Demonstrated effective conflict management, de-escalation, and networking skills
- Good computer skills in Microsoft Office Suite
- A valid driver’s license and access to a reliable vehicle with a minimum of $2,000,000 liability insurance

**WORKING CONDITIONS**
- This position requires flexibility to work evenings and weekends
- Minimal to moderate physical effort required
- Fast paced and demanding work environment
- Occasional travel required as part of this role
- Lifting, traveling, sitting, standing, walking, driving personal vehicle required as part of this role
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

**ADDITIONAL REQUIREMENTS**
- As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

**NOTE**
- Your privacy is important to us. The information w