Customer Service Representative
2 weeks ago
We are a modern hospitality business providing high-quality services to guests from around the world. Our mission is to create a comfortable, friendly, and inspiring environment by delivering exceptional service and meeting every guest’s needs. We value professionalism, hospitality, and attention to detail.
**Responsibilities**:
- Welcoming guests and providing them with information about hotel services.
- Handling reservations and managing check-in/check-out processes.
- Addressing concerns and offering information about hotel amenities and local attractions.
- Ensuring high standards of customer service in accordance with company policies.
- Operating booking systems and other internal tools.
**Requirements**:
- Previous experience in customer service is an asset.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with attention to detail.
- Knowledge of additional languages is an advantage.
- Willingness to work flexible shifts, including weekends and holidays.
**Job Types**: Full-time, Part-time
Pay: From $20.50 per hour
Expected hours: No less than 8 per week
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Company events
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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