Manager, UX Content Design

**Manager, UX Content Design**

**Role Summary**:
Are you passionate about delivering the best experiences to customers? Do you know how to advocate for content that shapes great customer and user experiences?

As part of Thomson Reuters’ Global Design Organization, our UX Content Design team crafts clear, consistent, succinct language in partnership with many groups across the organization to design successful, innovative product experiences.

**About The Role**

As a **Manager**for the UX Content Design team, you will partner with UX design, research, product, development, and additional peers to drive compelling, useful, usable, and accessible UX content experiences within a selected area of focus across digital commerce, customer success, and cloud-based products/mobile apps for diversified audiences in the Tax, Accounting, Trade, and Legal spaces.

As a **Manager, UX Content Design** you will:

- Manage multiple direct reports (helping each set and maintain progress toward individual goals by conducting regular check-ins, and completing other people manager duties)
- Coach and manage team members’ work outputs and provide content direction in review and critique sessions
- Communicates and presents effectively to a wide variety of stakeholders across the larger design org
- Evangelize, socialize, and align UX Content Design vision and contributions to Senior Leadership and peers
- Ensure customer voice and Product Vision are embedded in team outputs, with prioritization and trade-offs based on customer and business value
- Able to influence strategy and outcomes
- Keep up with business goals and priorities, and align team/individual work and focus accordingly
- Maintain progress with AI developments, trends, and tools
- Understand and communicate how Content Design can intersect with and influence our AI functions
- Socialize and align cross-functional stakeholders toward a single UXC strategy, vision, and plan
- Support UXC testing by prioritizing work to help identify iterative improvements in the product
- Lead and/or participate in:

- Contribution to the organization’s larger design system
- Defining voice & tone elements for both disparate and connected experiences
- Influencing partner teams regarding content design best practices
- Identifying gaps, and their solutions, within and across team processes
- Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content
- Lead team in contributing to design tests in partnership with UX Design and Research to help identify iterative improvements
- Demonstrate people leadership skills, across tactical and strategic areas and varying levels of UX Content Designers (mid-level to Lead)
- Attract and develop great talent, raising the bar as needed
- Ensure team delivers on expectations, communicating clear goals that support the delivery of impactful work against team OKR’s (Objectives and Key Results)
- Set talent development and diversity goals, demonstrate progress
- Demonstrate effective decision-making logic and processes
- Identify development areas and provide timely feedback and coaching to direct reports; effectively address under-performance

**Behaviors that will bring success to the role**:

- Learns and adapts, bounces back quickly from setbacks
- Seeks to gain and understand differing perspectives
- Addresses objections and concerns effectively and independently
- Presents and recommends trade-offs; communicates changes in delivery expectations
- Influences results across teams and functions
- Brings a data-driven mindset to the team
- Able to positively resolve issues among team members
- Collaborates with team, management peers, and leadership with efficiency and transparency
- Excitement about collaboration with partners in design, tech, and product
- A passion for words and the positive impact they can have in internal or customer-facing output across individual contributor and leadership levels
- Engaged approach to simplifying complex ideas into narrative-driven outcomes and influence
- Desire to push the envelope on the status quo, using passion, influence, and information to include internal partners impacted by that push

**Day-to-day activities**:

- Provide guidance and direction to focus the team on delivering output excellence
- Look for opportunities to improve business or process
- Ensure team delivers on expectations that support the delivery of impactful work
- Hold team accountable for delivery
- Excitement about designing for/influencing AI in products and using AI in the design process and day-to-day work
- Ensure decisions are guided by data, research, and analytics
- Help educate the organization about the importance of UX Content Design collaboration with all design disciplines and the impact of cross-team engagement on user experience outcome
- Help build foundational processes, standards, metrics definition, and engagement pr