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Customer Service Advisor Work at Home Option

3 weeks ago

Whitby, Canada Optima Communications International Inc. Full time

Casual-professional, friendly and pleasant office environment. Work with a growing team who thrive on teamwork and collaboration instead of competition. Agile, adaptable and resilient work environment always striving to meet corporate goals/objectives, whether it be through support, inspiration, motivation, mentorship, coaching for success. We are here to help and foster an inclusive working environment that encourages innovation, creativity and change.

**Work from Home Availability**

**_ At present time all Optima Communications Intr. Inc. employees at all work site are asked to work remotely whenever and wherever possible. In consideration of necessary safety measures related to COVID 19, we are committed to identifying work approach that is flexible while ensuring continued critical operations and services._**

**We offer**:

- Minimum of five (5) shifts per week (Monday through to Friday) scheduled between 8:00AM to 8:00PM, as business requires, traditional shift between 8-4, or 9-5 or 10-6pm.
- Offering guaranteed base of $16.00 per hour as well as an hourly performance bonus eligibility between $0.50 - $3.00
- $300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
- Fully paid initial training
- Group Car and Home Insurance Discount
- Team & Individual incentives
- Travel Discount to select hotels, tickets and attractions across North America

**Qualifications**:

- Minimum 3- 6 months customer service experience
- High school diploma and/or skill based certificates
- Strong communication skills, ability to multi-task at the same time
- Genuine eagerness to help customers with care, professionalism and diplomacy
- Exceptionally polite, friendly and courteous knows how to use empathy and emotional intelligence
- Demonstrate good listening skills to resolve customer inquiry with courtesy, care and compassion
- Positive attitude with communication skills
- Technology obsessed
- Must to able to type minimum 35 WPM

**Location**:
Conveniently located in the WhitbyMall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.

**Hours of Operation**:
Monday to Friday between 8 am - 5:00 pm

**Description**:
Can you offer superior service in a productive and dynamic work environment? You will be providing a wide range of service ensuring customer satisfaction and communication excellence with respect to billing, account maintenance and arrears management.

If you are an energetic, self-motivated and a customer centric individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunity for you in the regulated sector of Ontario.

Rapport-building, presentation skills, first call resolution, problem solving and analyzing data is integral for this role.

**About Us**:
Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Optima wishes you all the best in your employment search