Electronics Installer

**JOB DESCRIPTION**

We are growing

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of an Electronics Installer that is willing to travel across Canada to help our expansion nationwide. You will work on a rotational basis, with rotations varying depending on the location worked. In the position of Electronics Installer, you will work independently or with a small team to support all national and international facilities to solve technical issues. Your primary tasks include setting up facility computer equipment, assisting new facility installations, ensuring that facilities are running at optimal levels, providing remote support to facilities, and helping on-site staff navigate through technical fixes.

Additional future roles may include creating facility documentation and training, providing training and support for future team additions, regular touch bases with facilities, and assisting with facility updates.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**

**Hardware Installation & Configuration**
- Aid in installation of new facilities, including travelling on-site.
- Testing components remotely and in person to ensure proper functionality.
- Assembling Windows computers and other electronic equipment including network devices, racks, circuit boards, and others.
- Ensuring accompanying documentation is completed up to standards.
- Updating software and firmware remotely and in person.

**Facility Support**
- Working in the support office remotely helping facilities.
- Watching facility cameras and catching malfunctions proactively.
- Reaching out to staff to provide support if issues are noticed prior to being contacted.
- Receiving support calls and help desk requests from facilities and providing timely resolutions to ensure facility returns to running at optimal levels.
- Troubleshooting issues that arise in the moment and getting rooms back up and running as quickly as possible to avoid negatively affecting customer experience.

**Quality Assurance**
- Completing documentation of support calls and help desk requests accurately.
- Ensuring to communicate effectively with facility staff at all levels of understanding.
- Providing helpful and insightful support to facilities while maintaining a level of professionalism.
- Following up on issue resolution to ensure that the problem is not repeated.
- Documenting repeat issues with appropriate team members at a higher level.

**QUALIFICATIONS**
- Diploma or certificate in electronic engineering technology or equivalent.
- Demonstrated proficiency in hardware troubleshooting.
- Demonstrated proficiency in recognizing software and hardware issues.
- Experience with wiring such as CAT5 is strongly preferred.
- Experience with network troubleshooting is strongly preferred.
- Willingness to work irregular hours, primarily evenings and weekends.
- Willingness to to work as early as 9am and as late as 1am, depending on shift.
- Willingness to provide support on-call when other members are unavailable.
- Access to reliable transportation during the mentioned hours.
- Must be able and willing to travel by air to locations throughout Canada for a minimum of 20 weeks a year.

**ADDITIONAL SKILLS**
- Willingness to learn facility, game, component, and hardware standards.
- Experience using Arduino, Raspberry Pi, or other microcontroller platforms.
- Experience with low level hardware protocols such as RS485, I2C, and SPI.
- Ability to troubleshoot electronics using multimeters and other test equipment.
- Previous experience completing documentation on computers, handling support calls remotely, and virtually assisting others is strongly preferred.