Manager, Laboratory Operations

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Reports to**: Sr Manager, Laboratory Operations - Molecular Diagnostics and Genetics
**Status**: Full Time
**Schedule**: Mon
- Fri
**Additional Requirements**:
**Number of Positions**: 1
**Start Date**: ASAP
**Internal Application Deadline**: 5 June 2025
This vacancy is for an existing position
Purpose of the Role
The Manager, Laboratory Operations will consistently achieve their annual goals in safety, people, quality, service delivery (turn-around-time), and cost, and leverage a continuous improvement culture to take advantage of every available opportunity to drive towards excellence in medical laboratory operations.
**Your responsibilities will include**:

- Provide active leadership and development to all direct and indirect reports, ensuring all individual and team accountabilities are delivered upon.
- Leads, coaches and manages a team of Laboratory Supervisors to develop and train a high-performing team.
- Accountable for ensuring LifeLabs Mission, Values, and strategies are reinforced and supported within area of responsibility.
- Responsible for hiring, onboarding, training, managing performance, coaching for improvement, manages progressive discipline and terminating employees within department.
- Responsible to develop the next level of management through continuous improvement, development, succession planning for future leadership.
- Monitors operational workflow and actions appropriate changes in department, planning workforce to maintain a high level of service.
- Develops annual budget plan aligned to strategic and operational planning and manages budget for department.
- Open mind, flexible and engaged with ALL staff
- Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services within department.
- Overall responsibility for the efficient day to day operation of the department, including planning, coordination, evaluation and supervision of all technical and/or operational activities and management of all employees in the department
- Participates in the development and implements the annual business plan including setting objectives and targets, developing strategies for integration of new business and leading special projects.
- Plans, directs and coordinates department operations aligned to business plan.
- Prepares regular reports on department KPIs
- Develops and leads implementation teams for all new equipment and technology to ensure the delivery of timely, quality results.
- Develop annual operating budgets for the department. Manage the team toward consistent attainment of annual operating budget and goals.
- Lead or contribute to (as a core team member), the planning and execution of cross-functional projects that support annual operational and/or strategic initiatives.
- Leverage organizational knowledge and systems to anticipate and solve complex problems, including identification of root cause and implementation of robust mitigation measures that prevent re-occurrence.
- Foster a continuous improvement culture and leverage Lean/Six Sigma methodology to drive improved process performance and stability.
- Develop and optimize systems that assure regulatory adherence and minimize