Hotel Guest Service Agent

5 days ago

Leduc, Canada Stars Inn and Suites Full time

Front Desk Agent
- Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
- Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
- Be aware of all essential aspects of hotel operations.
- Collects payments from customers, ensures daily settlements are balanced.
- Monitors lobby and check-in activity including cleaning and tidying up lobby area
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Receiving calls, conducting room reservations, and verifying existing bookings
- Works with all departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
- Staff will be trained for all shifts including audit shifts and expected to help out when needed.
- Some general cleaning is required as well.

**Qualifications**:

- Excellent customer service skills, phone etiquette and listening abilities.
- Flexibility to work varying and extended shifts.
- Ability to work under pressure while maintaining professionalism.
- Attention to detail to ensure an error-free work environment.
- Effective organization and time-management skills to prioritize and complete tasks on time.
- Dealing with guest complaints effectively in solving guests needs.
- Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
- Able to speak other languages is preferable but not needed.
- Experience as a hotel front desk agent 6 months is preferable.
- Reliability and punctuality is a must.
- Must be able to work morning, afternoon and midnight shifts as well as weekends and holidays.

**Benefits**:
Extended Health after 3 months based on minimum 20 hours work.

Paid breaks

**Job Type**: Part-time

**Salary**: $16.00-$17.50 per hour

Schedule:

- 8 hour shift

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

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