Department Supervisor

**CFMWS - WHERE PURPOSE MEETS PASSION**

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
**THE ROLE**

As a Department Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You plan the department’s layout, shelf arrangement, signs, and displays all while ordering merchandise to ensure shelves are well stocked and meet customer requirements. You verify the integrity of inventory on a regular basis, prepare purchase orders and deal with suppliers and vendors. You supervise employees and deal with customer concerns or complaints to ensure customer satisfaction.

The Department Supervisor may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.
**QUALIFICATIONS NEEDED**
**Education, Certifications and Licenses**

An acceptable combination of education, training, and experience

Food Handling Certification, as required

**Experience**

In visual merchandising

In cash handling

In personnel administration

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership
**LANGUAGE REQUIREMENTS**

English Essential / Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional
**BENEFITS AVAILABLE**
**Health Benefits**: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

**Work Life Balance**: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**OTHER INFORMATION**

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on-site position with an assigned work location.

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement.
**START DATE**

1 Dec 2025
**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS16183