Implementation Specialist, Small Business

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by People**_ _is our purpose.

**DOING RIGHT BY PEOPLE - IT’S WHAT WE DO**:
As an Implementation Specialist, you will lead new clients through a seamless transition onto the Payworks platform. You will be responsible for managing new client expectations with a high level of service and support in response to their implementation needs. The Implementation specialist manages the set-up of client data within Payworks workforce management solutions and training the client. The Implementation Specialist is tasked with taking the client from the close of the sale to the pass off to their assigned Client Service Representative. With an accelerated understanding of payroll management demands, you will interpret and determine the needs of the client while using project management and customer service skills to complete the implementation effectively and efficiently. The Implementation Specialist has an excellent customer-centric approach and builds strategic relationships with our new and existing clients.

**WHY YOU SHOULD CHOOSE PAYWORKS**:

- Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
- Plenty of professional development opportunities.
- Community-minded culture - Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
- Time and flexibility to meet your needs - Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
- Cool perks - Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more

**PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE** - IT’S WHAT YOU’LL DO***:

- ** Build client relationships** - Payworks takes pride in delivering superior client service to businesses across Canada. As an Implementation Specialist, you will provide advice and guidance on our product while keeping payroll best practices in mind. Through needs analysis, you will uncover client requirements using effective probing techniques, active listening, and communication skills while identifying any issues or opportunities which arise from client queries.
- ** Implement great products** - Facilitate the client implementation from data entry and training to coming up with creative solutions for client requirements. You will also monitor and update new accounts within a CRM tool, while determining and prioritizing implementation timelines. Gather and analyze client-specific requirements and administer the database set-up into our existing platform using your keen attention to detail.
- ** Work with a team** - Liaise with the Sales team in managing the prospect/client relationship from sale closure and ensure there is an effective and easy client setup. Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives.
- ** Enhance your career** - We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success

**WHAT YOU’LL NEED TO SUCCEED***:

- Post-secondary degree or diploma in payroll or related and/or equivalent combination of education and experience.
- Previous software implementation experience is an asset.
- Customer service orientation, with the ability to manage your time effectively.
- Strong planning and organizational skills with the ability to handle multiple demands concurrently.
- Strong needs analysis skills with the ability to effectively present and discuss intangible services and solutions with clients.
- Well-organized with the ability to work independently and demonstrate resourcefulness.
- Strong analytical skills, with experience working with large amounts of data.
- Possess technical and logical problem solving abilities.
- Strong knowledge of Microsoft Office, particularly in Excel.

**We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the option to work in the office or on a hybrid work model. The Implementation Specialist will report into the Payworks office; however has the option to work in the office or on a hybrid work model.