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Guest Experience Representative

2 weeks ago

Port Hope, Canada The Nooks Full time

The Nooks is currently hiring a Full Time Guest Experience Representative at our new sip and shop destination in Port Hope.

The Nooks is the first Artisan Retail Business Incubator in Canada Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful retail business We give makers 100% of their sales in exchange for a monthly membership fee.

As a Guest Experience Representative you will be part of the team responsible for elevating and enhancing the shopping experience. We are looking for people who value what we value - customer experience and community connections. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals.

Responsibilities and Duties:

- Ensure our customers and Nookie’s have a positive and lasting impression of their experience
- Welcoming, engaging and connecting with our customers in-store and by phone
- Learning about makers’ products and sharing your expertise with customers
- Assisting customers locate and select products by making customer specific suggestions to encourage product purchases
- Resolving issues effectively at store level in a timely and positive manner
- Processing point of sale transactions quickly and accurately
- Staying current, understanding and communicates The Nooks policies as well as the wide range of services and events offered
- Ensuring the store is visually appealing and contributes to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays
- Prepare alcohol or non-alcohol beverages for bottle shop and café patrons.
- Interact with customers, take orders and serve drinks.
- Properly handle and maintain all equipment
- Respond to food and beverage orders, questions, concerns, and complaints in a polite and efficient manner
- Engaging with our social community through use of our company app
- Daily cleaning duties
- Complete End of Day Reports when closing
- Protect the company’s assets and profits by ensuring loss prevention policies are adhered to and respected
- Understand and follow health and safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations
- Active participation in company development plans, training designations and learning programs mandatory
- Additional tasks as assigned by management

Retail Sales Skills And Qualifications:

- College diploma
- Knowledge of customer service principles and processes
- 3+ year experience in sales, retail, or customer service environments
- Smart Serve certified, or willing to become certified.
- Available to work a variety of shifts includes days, evenings and weekends.
- Available to work a minimum of 2 Saturdays per month for pop-up events
- Advanced computer skills

**Benefits**:

- On-site parking
- Store discount

Day range:

- Holidays
- Weekend availability

Shift:

- 4 hour shift
- 8 hour shift

Work setting:

- Specialty store

Ability to commute/relocate:

- Port Hope, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Retail sales: 3 years (preferred)
- Bartending: 1 year (preferred)
- Barista: 1 year (preferred)
- Social media management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location