Bilingual Customer Experience Advisor

**We’re growing the team - join us**
Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

**About the position**:
We are seeking committed results-oriented Bilingual CET agents, ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Bilingual Customer Experience Advisor.
This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.
The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada)

**What we offer**:

- $40K annual base salary plus commission
- Paid vacation and personal time
- Health and Dental benefits, including Employee Assistance Program
- Participation in contests and performance incentives, with the chance to win fantastic prizes
- Ongoing professional development & training

**What you will do**:

- Fluent in both French and English
- Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
- Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
- Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
- Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
- Build relationships with clients with welcome calls and answering inquiries.
- De-escalate difficult situations and proactively accommodate clients needs
- What we are looking for:

- Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
- Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
- Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
- High level of ownership, accountability, passion and the ability to work with a sense of urgency
- Commitment to ongoing service, process, and efficiency improvements
- Comfortable with managing client escalations and creative problem solving
- Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.
Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.
We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Please let us know if you require accommodation at any stage of the recruitment process.

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**L'équipe s'agrandit - rejoignez-nous **
Êtes-vous à la recherche d'un poste dans le domaine de l'assurance qui vous offre la possibilité de travailler à domicile ? Vous êtes à la recherche d'un poste qui offre un solide salaire de base, plus des primes et un processus éprouvé qui amène les clients intéressés directement à vous ? Cherchez-vous à vous joindre à une organisation dynamique et en pleine croissance qui connaît un grand succès ?

**À propos du poste**:
Nous sommes à la recherche d'agents bilingues du CET dévoués et axés sur les résultats, prêts à aider à protéger la vie des Canadiens tout en répondant à toutes les demandes de renseignements des consommateurs, en tant que conseiller bilingue en expérience client.
Cette personne sera directement responsable des objectifs de rendement téléphonique et de satisfaction de la clientèle. Elle doit être capable d'accepter et de conduire le changement, de travailler avec un sentiment d'urgence et d'établir des relations positives et durables.
Cette opportunité permet un travail à distance à temps plein (OUI, vous pouvez travailler de chez vous partout au Canada ).

**Ce que