Night Audit Manager

**Night Audit Manager**

You are the go-to person for all things overnight. As Night Audit Manager at The Westin Nova Scotian, you are actively working hand in hand with your team to deliver an exceptional guest experience—being an example of true hospitality and stepping in to assist the guest as needed, especially at night when the hotel has the most guests—and the least staff—on property.

This is more than a desk job. You’ll lead by example, support the Night Audit process, guide front desk operations, handle late-night guest needs, and be the Manager on Duty for the hotel. You’ll be trusted to handle the unexpected with professionalism, confidence, and poise. In the role of **Night Audit Manager,** you will:

- **Be Guest Centric**:

- Ensure that every guest feels welcome and supported—no matter the hour. Lead the overnight team in providing warm, efficient, and professional service, and set the example by personally engaging with guests when they arrive late, need assistance during the night, or depart early in the morning.
- **Be the Voice of Assurance**:

- Connect with guests during check-in, late-night needs, or early departures—listening with intent and responding with care. Whether it’s a billing concern, a room issue, or a special request, handle it confidently and promptly. For your team, be the steady, reliable leader they can count on when challenges arise or decisions need to be made.
- **Be the Standrd Others Follow**:

- Lead by example with professionalism, precision, and a commitment to excellence. Whether balancing reports or handling a guest concern at 3 AM, your actions set the tone for the entire shift. Encourage accountability, support your team’s growth, and foster a culture of pride and ownership in every detail.
- **Be the Overnight Manager on Duty**:

- Take ownership of the hotel overnight. Supervise the Front Office and Guest Services teams, ensure property security, resolve operational issues, and guide emergency responses when needed. Support the Night Audit process and ensure financial accuracy in daily closings.

**Job Requirements**
- Minimum 4 years of progressive experience in a hotel or related field
- Supervisory or team leadership experience strongly preferred
- Experience with hotel night audit procedures and front office systems
- Proficiency with Marriott systems (Opera, MARSHA, GXP) is an asset
- Strong attention to detail, especially in financial balancing and reporting
- Excellent written and verbal communication in English
- Ability to remain calm and focused during emergencies or unexpected issues
- High school diploma required; college degree in hospitality an asset
- Flexible availability, including weekends and holidays (overnight shift required)

**Additional Job Duties**
- Check guests in and out efficiently and accurately
- Balance daily revenue, complete nightly audit, and prepare management reports
- Ensure accurate credit card processing and deposits
- Oversee guest requests, wake-up calls, and late-night inquiries
- Coordinate with departments to resolve discrepancies in room status or availability
- Monitor appearance and performance of overnight staff
- Train and support new overnight associates
- Conduct shift briefings and ensure smooth transition to morning teams
- Uphold hotel safety and security standards
- Report maintenance or safety concerns promptly
- Perform other duties as required to support hotel operations

**If you’re a reliable and service-driven hospitality professional who thrives in overnight operations and takes pride in leading by example, we’d love to hear from you. Join the team at The Westin Nova Scotian and take the next step in your career with a renowned Marriott franchise committed to excellence.