Airline Passenger Service Agent

3 days ago

Regina, Canada Alliance Ground International Full time

Job Description:
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Then let your career take off with ATS as a Passenger Service Agent ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:
Check in passengers and their luggage at the ticket counter and gates.
Patiently handle customer concerns and complaints regarding ticketing and baggage handling
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
Make announcements at the gate or over the general PA system regarding flight activity
Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors

Qualifications:
Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
Have proficient computer skills
Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
Possess a valid driver’s license with a clean driving record (only required for some airports)
Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Physical Requirements:
Lift up to 70 pounds (32 kg) on a regular basis
Stand, lift, bend, push and pull on a frequent basis and for extended periods
Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Passenger Service Agent

    1 week ago

    Regina, Canada Alliance Ground International Full time

    From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI...

  • Guest Service Agent

    24 hours ago

    Regina, Canada InnVest Hotels GP Ltd Full time

    Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Checks guests out of the hotel; processes customer payments according to established policies...

  • Ramp Agent

    1 week ago

    Regina, Canada Air Canada Full time

    **Description** **Location**: Regina, SK, Canada (Onsite) **Salary**: $16.60 per hour for Full-Time and Part-Time positions (with the ability to progress quickly to $23.96/hour in the next 3 years) with overtime opportunities as provided for in our collective agreement **Shift premiums**: Afternoon - $0.50 for each hour worked between 18:00 and 23:00....

  • Customer Service Specialist

    2 weeks ago

    Regina, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring part-time and casual Facilitators based out of Regina Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry...

  • Pilot (Captain)

    2 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently looking for a Pilot (Captain) in our Regina location. This position is for a King Air 350i and responsible for undertaking the duties and exercise the power as first officer of the company aircraft. ***DUTIES & RESPONSIBILITIES**: - Safe and economic operation and management of aircraft. - Reporting to the Chief Pilot of the aircraft...

  • Guest Service Agent

    4 days ago

    Regina, Saskatchewan, SZA, Canada InnVest Full time

    Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies...

  • Guest Service Agent

    6 days ago

    Regina, Canada Courtyard Regina Downtown Full time

    The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our...

  • Guest Service Agent

    23 hours ago

    Regina, Canada Courtyard Regina Downtown Full time

    The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our...

  • Guest Service Agent

    1 week ago

    Regina, Saskatchewan, Canada The Hotel Saskatchewan, Autograph Collection by Marriott International Full time

    Company DescriptionThe Hotel Saskatchewan, Autograph Collection by Marriott International, is a historic property located in downtown Regina, Saskatchewan, Canada. Originally established in 1927, it combines timeless elegance with modern design to provide guests with a luxurious and memorable experience. The hotel features beautifully appointed spaces and...

  • School Bus Driver Moose Jaw, Sk

    2 weeks ago

    Regina, Canada First Student Canada Full time

    Join our team as a School Bus Driver in Moosejaw, SK! **First things First**: Who are we? Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly...