Accounts Receivable Specialist

**Title: Accounts Receivable Specialist** **Summary of Role** **How You’ll Succeed**: Create sufficiently detailed Cases, route them internally to the correct parties, follow-up, and go through the appropriate channels to gain approval for an credit requests to ensure speedy resolution of customer disputes As you gain experience, create relationships with external customers to handle escalations and more complex accounts or dispute scenarios. Escalate more complex Collections scenarios to management and follow-up regularly. Distribute customer statements, payment dunning notices, and credit memos to customers ensuring proper approvals and details are documented. Suggest process improvements to management of how to improve company systems, policies, and processes Partner with Legal and Accounting to ensure compliance with accounting principles or other requirements Partner with third parties as necessary that relate to executing customer collections Participate in ad hoc projects, internal & external audits, as necessary and assigned by management Assist customers with and perform research on cash payments & deposits (Lockbox, ACH, Wires, Credit Cards) **What You Bring**: - 2 or more years of collections billing experience, preferably within a software company or a related recurring revenue business that also sells hardware and professional services. - Strong verbal and written communication skills with a track record of performing excellent customer service. - Intermediate experience using Salesforce and NetSuite preferred. - Intermediate Microsoft Excel skills. - Knowledge of Collections and Accounting principles preferred. - Ability to collaborate across departments, especially with Customer Success, Billing, Professional Services, Renewals, and Order Management teams. - Undergraduate Degree, preferably in Business Administration, Accounting, Finance, or a related field. **Who You Are**: Action Oriented - You gain the confidence and trust of others through honesty, integrity, and authenticity. Ensures Accountability - You hold yourself and others accountable to meet commitments. Drives Results - You consistently achieve results, even under tough circumstances. Persuades - You use compelling arguments to gain the support and commitment of others. Instills Trust - You gain the confidence and trust of others through honesty, integrity, and authenticity. Being Resilient - You rebound from setbacks and adversity when facing difficult situations. Situational Adaptability - Adapt your approach and demeanor in real time to match the shifting demands of different situations **All Company Core Competencies**: Customer Focus: You build strong customer relationships and deliver customer-centric solutions. Cultivates Innovation: You create new and better ways for the organization to be successful. Collaborates: You build partnerships and work collaboratively with others to meet shared objectives. Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity. Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels. **Titre : Spécialiste des Comptes Clients**: **Résumé du Poste**: Le Spécialiste des Comptes Clients est un contributeur essentiel et opérationnel de l’équipe de recouvrement de **Command Alkon**. Votre objectif principal au quotidien est de collaborer avec les clients externes et internes afin d’accélérer le processus de facturation jusqu’à l’encaissement. Ce partenariat implique la gestion d’un portefeuille de comptes attribués et le respect des politiques/procédures de l’entreprise pour contacter de manière proactive les clients, documenter et transmettre les raisons de non-paiement sous forme de dossiers (**"Cases"**), rapprocher les bons de commande/informations comptables, assister les clients avec les relevés de compte et informations de paiement, et assurer le suivi des dossiers internes pour résolution. D’autres tâches peuvent également vous être confiées par la direction afin de soutenir la gestion des comptes clients, telles que l’imputation des paiements, la gestion des formulaires fiscaux/recherches, la gestion des blocages de crédit, et d'autres activités connexes. Vous réussirez dans ce rôle en combinant plusieurs compétences : passion pour la relation client, proactivité, rigueur, suivi assidu, et aptitude à collaborer efficacement avec diverses équipes internes pour garantir une résolution rapide des dossiers. **Clés de la Réussite**: - Créer des dossiers détaillés (**Cases**), les transmettre aux parties internes concernées, assurer le suivi et utiliser les bons canaux pour obtenir les validations nécessaires aux demandes d’avoir, afin de résoudre rapidement les litiges clients. - À mesure que vous gagnerez en expérience, développer des relations avec les clients pour gérer les situations d'escalade ou les comptes/litiges plus complexes. - Signaler les ca