Product Design Lead

**What is the opportunity?**

We’re two years into our digital transformation at RBC Insurance and the foundations are set. We’re ready to leverage our new technology, agile processes, and strong design team culture to push what it means to simplify insurance for all Canadians.

We’re hiring for a Product Design Lead to craft the design strategy and implementation for client-facing insurance experiences such as our secure client portal, public website, and group benefits mobile app. You’ll merge creativity with technical innovation using human-centered methodologies to define net new experiences and optimize existing channels. Reporting into the Director, Digital Design, you’ll partner with other design and digital product leads to align on roadmaps and bring experiences to life using systems-thinking, interaction modelling, prototyping, visual design, and A/B testing. This role will involve balancing individual contributor responsibilities and being a manager to two direct reports.

**What you will do?**
- Define and translate experience design strategy for client-facing channels into artifacts and roadmaps in partnership with digital product, growth, and tech
- Design web and mobile experiences from inception to launch across the full product life cycle including identifying problems, defining hypotheses, ideation, test and learn, and design execution
- Support, coach, and manage designers on their challenges and growth opportunities, including mechanisms to enable high-quality outcomes
- Collaborate with our research team to uncover and leverage qualitative and quantitative insights to inform design decisions including usability and/or A/B testing
- Co-lead the product design practice with other leads including the maintenance and scalability of our spoke design system, ensuring consistency and simplicity within our evolving brand guidelines

**What you need to succeed?**

**Must haves**
- 8+ years of product design experience and/or a similar role, with 2+ years of leading and/or managing designers
- A portfolio illustrating a range of strategic thinking, research, interaction and visual design
- Experience working in an agile environment building and launching products or digital experiences
- A strong understanding of Accessibility and Inclusive Design practices

**Nice to haves**
- Undergraduate degree in Design (e.g. interaction design, visual communications, product, industrial) or a related field or equivalent experience

**What’s in it for you?**
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- A dedicated manager who will support, coach, and work with you to develop your career
- The opportunity to shape and drive how clients discover, learn, and purchase insurance products
- A healthy work/life balance with non-negotiable value for your time
- Being part of an inclusive, collaborative, and high-performing team
- Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

**Job Skills**

Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
INSURANCE

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-11

**Application Deadline**:
2025-09-26

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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