Regional Road Investigator

Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking a Road Investigator with property claims experience who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity.

What you’ll do:
- Act as Case Lead for both field and desk-based investigations- Conduct in-person and telephone interviews, gather and analyze facts, and manage case files- Establish investigation strategies, define scope, and identify all relevant leads- Collect and document physical and electronic evidence in a defensible manner- Assist desk investigators with fieldwork as needed- Determine when investigations are ready for disposition and provide clear recommendations- Prepare for and participate in Decision Panel meetings- Build defendable case briefs to support internal decisions or external prosecutions- Liaise with colleagues across Verify, Claims, Underwriting, and Legal- Evaluate evidence sufficiency throughout the investigation lifecycle- Supervise investigations conducted by external vendors- Manage complex investigations involving multiple parties or investigators- Provide technical expertise, coaching, and mentoring to other investigators- Attend court as required and prepare Aviva witnesses for testimony- Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

What you’ll bring:
- Minimum 6 years of experience in an investigative role- Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)- Post-secondary education or equivalent work experience- CIP designation or working toward completion- Solid understanding of claims and underwriting processes- Excellent analytical, investigative, and decision-making skills- Strong communication, presentation, and customer service skills—diplomatic and empathetic- Ability to make confident, objective decisions in high-risk or legally sensitive matters- Comfortable working in ambiguous or challenging situations- Willingness to travel across Canada and work evenings/weekends as needed- Valid driver’s license- Provincial or territorial insurance licensing (as required)- Bilingualism (English & French) is an asset

What you’ll get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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