Customer Care Representative

4 days ago

Thornhill, Canada AWIN Full time

Our **Mercedes-Benz Thornhill**, luxury dealership, is looking for a **Customer Care Representative** to join our amazing team

**Job Purpose**

The Customer Care Representative is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position is responsible for booking service appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Customer Care Representative also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

**Core Accountabilities**
- Answer all incoming telephone calls within three rings.
- Timely response to customer requests.
- Friendly attitude at the first point of contact with any potential client/customer.
- Update records and enter customer information into data management system.
- Create and filter customer retention list and schedule service appointments.
- Follow up on all appointments, such as service reminders, recalls or missed appointments.
- Communicate effectively and professionally with customers.
- Notify necessary departments when an appointment is scheduled.
- Ability to meet or exceed monthly goals.
- Assist with other duties, as assigned by the direct manager.

**Requirements**:

- High school diploma or equivalent.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management.
- Previous experience in a customer service role.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
- Experience using dealership related software is preferred.

**Benefits**

We offer competitive salaries and generous benefits
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Working Conditions**:

- Moving throughout the service department
- Using computer to research information
- Bending, stretching, lifting, reaching and climbing
- Utilizing physical and manual dexterity
- Using equipment consistent with industry standards

APPLY FOR A REWARDING CAREER TODAY

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWINJOB

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