Room Attendant

3 days ago

St Catharines, Canada Hampton - Heart of Niagara Hotels Full time

**Room Attendant**

**Reports to: Executive Housekeeper**

**Department: Housekeeping**

**Position - Union**

**Summary**

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience - a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

**Duties and Responsibilities**
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
- May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
- Handle and store chemicals in line with hotel regulations and any local legislative requirements
- Greet and acknowledge guests
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
- Report to supervisor needed repairs or unsafe conditions
- Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty
- Respond to guest complaints, and special requests and take action to ensure guest satisfaction
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Report, turn in, and/or log all lost and found items according to the established procedure

**This job requires the ability to perform the following**:

- Carrying or lifting items weighing up to 50 pounds / 23 kilograms and the ability to push/pull medium to large weights/objects
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Able to work alone as well as being a team member

**Other**
- Communication skills are used frequently when interacting with guests and employees
- Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
- Have the ability to work a flexible schedule including nights, weekends, and/or holidays

**Job Types**: Full-time, Part-time
Part-time hours: 24 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekend availability

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