Corporate Concierge

Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

**Responsibilities**:
The Concierge is the face of the property and the initial contact for our tenants and guests. The first impression of Enbridge Centre is often a result of the personal interactions that take place between the Lobby Concierge and our tenants and guests. The goal is to create a sense of place through personal interactions that result in an elevated customer experience which will increase the property’s reputation as market leader.

Hours of work required for this position are Monday to Friday 8:00am - 5:00pm, and this is a 16 month contract assignment.Warmly welcome and greet all tenants and visitors with a genuine, professional, and unobtrusive demeanor.- Build a strong rapport with all levels of tenant personnel—from executive assistants to senior decision-makers—by engaging in regular, thoughtful conversations to better understand their needs, preferences, and expectations.- Serve as a knowledgeable and resourceful point of contact, responding to tenant and guest inquiries regarding building services and surrounding amenities.- Promote in-house retail offerings and services and assist with transportation arrangements including taxis and rideshares.- Proactively anticipate tenant and guest needs, offering suggestions and solutions before being asked.- Maintain a deep and up-to-date knowledge of the building’s facilities, services, amenities, and the surrounding community.- Coordinate and participate in special functions and building events, as directed by management.- Bring forward new ideas and creative initiatives to enhance the tenant experience and overall building culture.- Stay informed on current events to engage in meaningful and relevant conversations with tenants and guests.- Ensure the lobby and front entrance areas remain clean, orderly, and in line with safety guidelines.- Escort and direct guests to appropriate tenant floors, ensuring they feel guided and supported throughout their visit.- Respond to guest concerns, questions, and feedback with professionalism, empathy, and discretion.- Support Property Management with administrative and operational tasks as required.- Attend weekly management meetings and maintain open communication with the management and security teams to ensure seamless daily operations.- Represent the building’s commitment to hospitality and service excellence through a professional appearance, attitude, and approach at all times.- Set up and take down of Summer Plaza Games.- Other duties as requested.

Qualifications:
Minimum Requirements include:

- High School Diploma, Post-Secondary diploma, or degree from an accredited institution is preferred.- Two or more years’ experience and previous success in a concierge or customer service role, preferably in hospitality or commercial property management industry.- A seasoned customer service professional.- Outgoing, friendly and customer-service focused.- Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates.- Strong self-confidence, positive outlook, takes responsibility.- Highly motivated self-starter, “can-do” attitude, high sense of urgency.- Able to multi-task and work well under pressure.- A confident communicator, both written and verbal.- Effective questioning and listening skills.- Professional presentation, well-groomed.- Ability to lift up to 25lbs.- Ability to operate a computer, phone system and general office equipment.- Though occurrences are rare, they are accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.

Closing:
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive tra