Operations Support Specialist

5 days ago

Toronto, Canada Bento Full time

**OPERATIONS SUPPORT SPECIALIST** Join Team Bento and be a part of our group of companies which operates more than 12500 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. **Responsibilities**: Bento is seeking a proactive **Operation Support Specialist** to enhance the operations of our franchise locations in **Ontario East (Mississauga, Toronto, Ajax, Oshawa)**. This role will focus on supporting store teams to ensure excellence in merchandising, product quality, food safety, and customer service. **Franchisee Support**: - Conduct daily visits to franchise locations to ensure adherence to Bento Sushi’s standards for product quality, food safety, and customer service. Provide hands-on support to address operational gaps, working closely with the Regional Manager and Director for follow-up. **Franchise Re-training**: - Support franchisees by providing re-training to address operational challenges and ensure adherence to brand standards. This role focuses on assisting franchises in maintaining consistency and improving performance. **Emergency Support**: - Assist the operations team by covering emergency shifts, maintaining smooth operations and service levels during staffing shortages. **New Store Openings & Transitions**: - Support major new store openings and transitions, ensuring operational needs are met for a seamless launch. **Special Event Support**: - Assist during major company events and initiatives. **Communication with the operations and head-office** - Maintain clear communication with operations and head-office - Relay franchise feedback to the operations team to ensure timely support from managers or head-office as needed**.** **Qualifications** - Minimum of 3 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry. - Strong communication, training, and leadership skills. - Ability to adapt quickly to changing environments and solve problems effectively. - Flexible schedule - Travel is required, including overnight stays. - Valid driver’s license and reliable transportation. **Why you should join our team**: - Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. - Competitive Rewards: Reap the benefits of a comprehensive compensation package with car allowance, gas card, a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution. - Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. - Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. - Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. bentoR

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