Client Services Project Manager

1 day ago

Calgary, Canada Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Summary**:
**Essential Job Responsibilities**
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
- Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
- Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering.

**Required Qualifications & Characteristics**
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
- Demonstrated success in the management of multiple simultaneous projects.
- Oral and written communication skills which provide a strong and confident leadership presence.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The Compensation range for this role is 100,000 to 125,000 CAD annually and may be eligible for an annual bonus.

LI-TP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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