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Regional Bulk Business Manager

1 hour ago

Edmonton, Canada Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
The Region Bulk Business Manager is responsible for managing and coordinating the region's sales efforts with regards to all aspects of existing and new Bulk and microbulk customers. This includes making financial analysis recommendations after reviewing, evaluating, and auditing customer pricing to ensure capital expenditures deliver anticipated returns. This individual will be responsible for audit functions with regards to new accounts ensuring accuracy of customer master data, credit line assignment, collections and dispute resolutions as they pertain to contracts and business processes. This individual will provide consultation with the Division Customer Contracts Manager, Bulk Sales Manager and the Business Service Center (BSC) ensuring accuracy of customer master data, and dispute resolution.
**Bulk Business & Contracts**
- Assist in preparing contracts and amendments to Bulk customers ensuring compliance with company policies and procedures. Provide expert advice and consultative support to region management and Bulk Specialists.
- Review customers’ redlines to agreement terms and conditions and revise contract language as needed.
- Act as a liaison for legal matters for the region as necessary. Review and provide comments to management on modified and negotiated contract language, coordinating discussions between VP of Bulk and corporate legal as required.
- Assist Bulk Sales Team and ensure new Bulk deal packages are complete, to include: proposal, site survey, capital equipment requirements, CAR, engineering and approval, and Product Supply Agreement.
- Handle and coordinate responses for bids, including but not limited to, government and municipality bids.
- Review accounts and opportunities in Salesforce CRM. Generate sales leads for sales management as directed by researching industrial activities for different market segments within each Bulk territory. Using Salesforce, track progress and conversion ratio into opportunities. Work with other business units, including ALTEC and Marketing, on the creation of sales and added-value campaigns. Generate reports from Salesforce as needed.
- Manage coordination with other departments on all new installation and removals with engineering/cryo techs, distribution, and field service organizations ensuring costs align with capital commitments.
- Track Bulk agreement end-dates. Develop process, strategies and monitor field sales on renewal opportunities.
- Verify that financials match agreements and Capex. Create a Monthly Management Report that provides insights on sales, GM, volumes, signings by sales rep, and all other Bulk/MB sales related metrics such as opportunities, wins, losses, and win rates. Update the Finance team with events that may cause deviation from budgeted bulk forecast.
- Manage and monitor installations from signing to commercialization. Identify potential issues and work with Engineering and Service teams in order to expedite the commercialization of new business.
- Work and coordinate with other business units on all Force Majeure events ensuring cost recovery.
- Coordinate customer master data information set up and maintenance with the BSC Data Integrity team.
- Administer resolution of general customer inquiries, including customer discrepancy notifications. Support the BSC Collection team in resolution of customer billing disputes.
- Manage major assignments such as identifying and implementing opportunities to improve efficiency and effectiveness of region bulk business and processes.
- Monitor and make financial recommendations as they relate to field sales on renewal opportunities and issues with volume which might precipitate upgrade and/or price increase opportunities.
- Review the Bulk Customer Experience Score reports and work with other business units to remedy issues in order to improve the score.
- Ensure timely customer billing for installation, repair, and maintenance as required.
- Confirm non-standard one-time and/or recurring charges are incorporated into customer billing.
- Ensure purchase order requests for customer installations, customer repairs, and plant maintenance are completed properly and timely.
- Support the BSC Special Handling team in processing all customer special handling requirements.
- Prepare and coordinate billing adjustments with the BSC. Additionally, ensures fees are stopped as expected to avoid erroneous customer billing.

**Price Attainment & Profitability**
- Manage the bulk price attainment process for the region by working and coordinating with the Division Contract Management team.
- Conduct regular profitability by account reviews, utilizing Power BI and ZICF reports, to identify low margin accounts.
- Formulate and propose plans to improve profitability taking into consideration contractual terms and conditions.
- Conduct regular customer volume reviews to make sure customers are meeting their contracted volumes.
- Analyze return on investment