Service Advisor

MACMASTER BUICK GMC IS SEEKING AN **EXPERIENCED SERVICE ADVISOR **FOR OUR BUSY SERVICE DEPARTMENT. WE TAKE PRIDE IN OUR WORK AND WE OFFER OUR CUSTOMERS THE BEST SERVICE AND VEHICLES

**WE ARE CURRENTLY SEEKING A FULL-TIME SERVICE ADVISOR.**

**Position Summary**
- The Service Consultant: _
- Is responsible for establishing rapport and trust with customers
- Documents vehicle problems by listening to customers describe them and by asking probing questions
- Road-tests customer vehicles to verify problems and, after service, to ensure that repairs have been completed
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the check-in/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.)
- Constantly communicates with Technicians to obtain information on needed vehicle repairs
- Recommends additional maintenance and repair services to customers when appropriate
- Should be capable of working independently, managing his or her time and work flow

**What the Worker is Like?**
- The Service Consultant: _
- Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport and trust with customers as well as a strong interest in exceeding customers' expectations
- Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service
- Must have strong organizational skills and the ability to schedule jobs and Technicians under time pressures
- Must work congenially with other team members, with Technicians, and with those in other departments within the dealership

**SEEKING AN INDIVIDUAL WITH**:

- Service Advisor **EXPERIENCE** **REQUIRED**:

- High attention to detail
- Excellent communication skills
- Great personability and professionalism towards clients

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Mono, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (preferred)