Barista/customer Service

**Job Summary**
Barista

At Café 295, our mission is to create connections within our community by providing our guests with exceptional service, delicious food and enjoyable experiences. As a Barista, your role is to act as a guide through an authentic Café 295 experience ensuring each guest receives quality service and dedication.

Barista Key Roles
- Enthusiastic, professional and hospitable
- Ensure every guest leaves the café with a sense of appreciation and gratification
- Knowledgeable and ready to answer all questions regarding the coffee program, beverage selection, and food offerings
- Preparing coffee beverages according to Café 295 recipe and execution standards, whereby beverages are presented with an exceptional level of attention to detail
- Ensure service timing standards are met while executing orders
- Get to know regular guest’s preferences as well as identify opportunities to introduce guests to new offerings or options

Competencies
- Collaborative: focused on success of the team not the individual
- Passion for Guest Experience: provides exemplary guest service and builds relationships with guests
- Time Management: effectively manages time to achieve tasks while satisfying the guest service needs
- Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Duties & Responsibilities
- Knowledge of Café 295 products, menu’s and promotions; flavour profiles, descriptors, benefits and complimentary flavours
- Expert knowledge in espresso and various coffee/tea offerings; including preparation methods, use and maintenance of equipment
- Able to train team members in methods of steaming milk and latte art
- Assists team members with procedures for taking food and beverage orders, re-stocking supplies and taking Café 295 inquiries
- Follows Café 295 recipes for food and beverage preparation
- Develop regular guest visits through recognition and hospitality
- Handling guest concerns with and without the support of a manager
- Clearing, cleaning and restocking of coffee service areas, side stations, retail displays, pastry counter, and guest seating areas
- Support standards of cleanliness, timing, uniform, grooming, organization, production, food quality, and consistency through completion of operational checklists
- Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with health and safety regulations
- Maintains inventory of all products that may need to be stocked, pulled, and/or prepped
- Communicate effectively between alternate shifts (am and pm) and ensure station is stocked and ready for service for current and incoming shift
- Ensure proper rotation, labelling, and dating of all products
- Maintaining food and beverage stock, displays and fridges; rotation and labelling of product following FIFO and other safe food handling procedures
- Washing and sanitizing coffee mugs, plateware and utensils
- Accurate use of the POS system to enter orders and assist guest with payment processing
- Proper adherence to all cash handling procedures as outlined in company policies

Job Requirements
- Ability to prioritize and stay organized in a high-paced environment
- Minimum of 1-year related barista experience
- Current and valid Serve Safe certification considered an asset
- Previous work or volunteer experience with special needs individuals is an asset
- Fluency in English both written and verbal
- Experience with a point of sale system
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to carry and lift items weighing up to 40lbs
- Must be able to stoop and bend
- Must be able to stand and move for extended periods of time to continuously perform essential job functions

**Job Type**: Part-time

Pay: $16.55-$19.55 per hour

Expected hours: 12 - 24 per week

Application question(s):

- Can you reliably commute to Etobicoke, ON M9C 4Z4 for this job?

**Experience**:

- Guest services: 3 years (required)
- Barista experience: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

Application deadline: 2024-09-18