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Operations Manager- Burlington

3 weeks ago

Burlington, Canada Sporting Life Inc Full time

**Sporting Life**

**Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we have been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women, and kids. The mix of sport and fashion is what makes us unique.**

**YOU live for the great Canadian outdoors and take pride in **_living the Sporting Life_**. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever-changing retail environment, being part of constant innovation and working alongside the best leaders, associates, and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.**

**OPERATIONS MANAGER**

Reporting to the Store General Manager, the Operations Manager’s primary responsibility is to manage the cash, ecommerce, and warehouse teams with the objective of attaining location profitability targets and key KPI’s. Manages and oversees the implementation and maintenance of visual display, product presentation standards, and timely and accurate fulfillment of ECom orders and processing of shipments.

**Your Responsibilities**:
**Customer Service**:

- Leads by example, providing exceptional customer service to Sporting Life’s internal and external customer.
- Serves as the back-up to the Senior Management team.
- Provides leadership on sales floor when designated.

**Visual**:

- Directs and oversees merchandise presentation initiatives and directives; ensuring merchandise presentation standards are fully met and product quantity and quality is maintained.
- Follows up and oversees ongoing creation and analysis of plan-o-grams as they relate to product presentation.
- Ensures weekly merchandise directives, markdowns, and promotional set up changes are completed within required timeframes and to standard.

**Warehouse**:

- Ensures product is flowing in and out of the warehouse efficiently and to standards.
- Follows up to ensure the timely introduction of new product to the floor, achieving 24-hour execution standard.

**Ecom**:

- Oversees order fulfillment execution and ensures delivery time frames are met.
- Follows up and provides coaching to resolve staffing and inventory delivery issues as required.
- Ensures reporting is complete and submitted within the required timeframes.
- Oversees opening and closing procedures.
- In collaboration with the senior management team manages the preparation and execution of annual inventory.
- Plans, executes and manages Seasonal changeovers.
- As a Senior Management team member, ensures store and employee adherence of Health and Safety Policies and programs.
- Ensures all loss prevention standards are followed by all employees.

**Leadership**
- Motivates and leads warehouse, Ecom and visual staff regarding customer service standards, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
- Assists with staff development through on-going coaching, succession planning, performance appraisals, and fair and consistent leadership.
- Conducts daily coaching with team, creating an environment of high-performance through focus and achievement of Department KPI’s and targets.
- In collaboration with AM or CEM participates in first interviews for all visual, warehouse and Ecom hires.

**Training**:

- Conducts onboarding and ensures orientation is completed within target timeframes.

**What you offer**:

- 3-5 years of progressive retail experience
- Visual, or warehouse experience and asset
- Leads by personal example, coaching and promoting teamwork to achieve results
- Entrepreneurial, competitive, self-confident, and self-motivated
- Superior communication skills
- Strong sense of urgency in dealing with business and staff needs
- Is nimble and flexible to adapt to changing business needs.
- Excellent organizational skills to prioritize workload to achieve results in a constantly changing environment
- Basic Computer Skills

**What we provide**:

- Access to the best brands and vendors including training and learning opportunities
- Competitive compensation
- Amazing product discounts
- Professional growth and development
- Flexible schedules

**Sporting Life is #unlikeanystoreintheworld