Insurance Office Manager

**Job Title: Insurance Office Manager**

**Location: Abbotsford, BC**

**About the Company**:
We are a leading insurance brokerage company that assists clients in securing comprehensive coverage plans that suit their unique requirements. Our commitment to our customers is reflected in our long-standing reputation for delivering high-quality insurance services. We are seeking an experienced Insurance Office Manager to join our Abbotsford team, who will collaborate with the Production team to strategize, build, and promote new and renewal business for our clients.

**About the Role**:
As the Insurance Office Manager, you will be responsible for running the day-to-day operations of the branch, leading and supervising a team of licensed insurance agents to promote motivation and professionalism within the team. You will establish performance targets for the branch, monitor performance, and provide coaching and direction to the branch to facilitate the achievement of goals. Moreover, you will manage and process renewals on a timely basis and maintain high levels of client retention.

**Duties and Responsibilities**:

- Conduct monthly sales meetings while providing continuous guidance to always aim higher
- Forge long-term authentic customer-first relationships
- Create an amazing culture where everyone can develop, grow, and belong
- Assist the team with various administrative functions as required
- Maintain detailed accuracy of electronic files
- Provide friendly and professional service to customers and members of the team
- Leads, directs and supervises a team of licensed insurance agents to promote motivation and professionalism within the team.
- Establishes performance targets for the branch; monitors performance and provides coaching and direction to the branch to facilitate achievement of goals.
- Manage and process renewals on a timely basis and maintain high levels of client retention
- Assist on new business, contract review, pricing, mid-term endorsements and renewals.
- Prepare submissions, client proposals, binders, invoices, and other documentation
- Manage renewals in a timely and pro-active manner
- Policy wording reviews, research of information for our clients to ensure needs are addressed
- Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
- Deliver a high level of customer service when resolving billing, policy change, coverage, and claims issues
- Keep accurate personal information for all sales prospects and customers within insurance company databases
- Accountability, customer-centric thinking, teamwork and a commitment to excellence.

**Qualifications**:

- Minimum of 3 years' experience leading a team in the insurance industry with proven success
- Insurance broker level 2 license is a must
- Customer-centric, results-driven, and able to drive effective routines that optimize team and individual performance
- High level of diplomacy, balancing great judgment with empathy for a variety of stakeholders
- Demonstrated ability to establish rapport and trust with clients
- Excellent interpersonal and communication skills
- Strong organizational and multitasking skills
- Proficient with Microsoft Office Suite

**We Offer**:

- Comprehensive tuition financing and career-related training and development
- We promote work-life balance through flexible scheduling and hours
- Employee Referral Incentive Program
- Positive work culture and environment
- Salary and Commission Income
- Comprehensive health and external benefits
- Career development opportunities
- Opportunity to work with an experienced and respected team of insurance professionals
- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to own your own success

If you are a motivated individual with a passion for driving results in a fast-paced, dynamic environment, please submit your resume and cover letter. We appreciate all applicants, but only those selected for an interview will be contacted.

**Salary**: $60,000.00-$90,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Abbotsford, BC V2T 1T9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Commercial Insurance: 3 years (required)

Licence/Certification:

- Insurance broker level 2 license (required)

Work Location: In person