Customer Service Attendant

**CFMWS - WHERE PURPOSE MEETS PASSION**
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
**THE ROLE**
The Customer Service Attendant plays an important role, providing quality leisure programs, services and facilities to our military members and their families.

Our services are tailored to help families with the challenges they may face due to military life and make the most of everyday activities such as going to the playground or gym. We believe that when members of the Canadian Armed Forces are able to take good care of themselves and their families, they can do better both at home and at work. Whether families need to sign the kids up for swimming lessons, improve their fitness, make friends in a new community, our services are here to help.

As a Customer Service Attendant each day will be different as you manage access to the facility, answer customer inquiries and oversee services such as membership sales while maintaining a cash float and providing daily sales reports. You will book facilities and programs, controlling the use of sports and recreation equipment while providing guidance to customers on the operation of the equipment, performing minor maintenance when required and help ensure the cleanliness of the equipment and facility.

We are looking for dynamic, independent and motivated individuals to join our team, helping us ensure recreation is all about fun
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High School Diploma

Current CPR and Standard First Aid certification

HIGH FIVE Principles of Healthy Child Development or HIGH FIVE Sport.

HIGH FIVE Healthy Minds for Healthy Children

**Experience**

In cash handling

In office administration

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership
**LANGUAGE REQUIREMENTS**
English Essential, Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional
**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

**Work Life Balance**: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**OTHER INFORMATION**
This is an on-site position with an assigned work location.

This Category I unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the PSAC bargaining unit for NPF Category I employees at CFB Kingston.

This temporary employment is expected to end on March 22, 2025.
**START DATE**
September 22, 2025
**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS15480