Budtender - Cannabis Retail

**Company Overview**

Tower Cannabis Inc. is a locally owned and operated independent cannabis dispensary that prides itself on creating a fun and supportive environment for both customers and employees. With a commitment to providing a boutique cannabis experience, we are dedicated to meeting the needs of our unique client base at each store with carefully curated menus that reflect our communities.

**Summary**

As a Cannabis Budtender at Tower Cannabis Inc., you will be the face of our dispensary, providing exceptional customer service and expert guidance on our range of cannabis products. Located in the new D'Arcy Ranch shopping plaza in Okotoks, you will play a key role in fostering a welcoming atmosphere that encourages customer engagement and satisfaction.

**Responsibilities**
- Assist customers in selecting cannabis products based on their needs and preferences.
- Provide detailed information about product strains, effects, and usage methods.
- Handle cash transactions accurately and efficiently while maintaining compliance with regulations.
- Maintain an organized and clean dispensary environment to enhance the customer experience.
- Engage with customers to build rapport and encourage repeat business.
- Stay informed about industry trends and product knowledge to better serve customers.

**Requirements**:

- Previous experience in cannabis retail sales
- Qualified Cannabis Worker (QCW) certification REQUIRED
- Strong cash handling skills with attention to detail.
- Excellent communication skills, with the ability to engage effectively with diverse customers.
- A passion for the cannabis industry and willingness to learn about new products.

**Hard Skills**
In-depth knowledge of cannabis types, effects and risks
Working knowledge of AGLC regulatory policies for retail cannabis dispensaries
Experience using point-of-sales systems

**Soft Skills**
Effective communication and active listening
Organization
Attention to detail
Exceptional customer service
Positive, enthusiastic team member

DUTIES/RESPONSIBILITIES

**CUSTOMER EXPERIENCE**
Identify current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.

Check customers' valid, primary identification to verify they are of legal age.

Guide and direct customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.

Answer customer questions and concerns; ensure that they are well-informed and leave the store satisfied with their purchases and customer service experience.

Educate customers on the safe use of their selected cannabis products.

Process customers' payments using the dispensary's Point of Sale (POS) system.

Communicate any information regarding difficult customers or situations to the Store Manager.

**INVENTORY**

Communicate customer product requests to the Store Manager.

Maintain a regular inventory of products and ensure that the sales floor is adequately stocked.

Participate in completing regular inventory reviews.

**REGULATORY AND HOUSE POLICY**

Cooperate with inspectors from AGLC and know what to expect during an inspection.

Maintain the reputation of the store by complying with all legal and regulatory requirements and interacting with all customers and regulatory bodies with professionalism.

Comply with Health, Fire and Occupational Health and Safety legislation

Be familiar with House Policy and Procedures and comply with these at all times.

**FACILITY**

Ensure that the dispensary is clean, uncluttered and well-organized at all times.

Facility décor will always reflect the Tower Cannabis brand.

Assist with opening/closing of store as per outlined procedures.

Utilize down-time in the store to clean and organize. The store manager will have a list of tasks that can be completed when the store isn’t busy.

**STAKEHOLDER RELATIONS**

Maintain positive relationships with stakeholders - reps, AGLC, vendors, customers and the community

Represent Tower Cannabis professionally in all exchanges.

**TEAMWORK**
Work to meet and exceed team sales goals.

Be an enthusiastic team member and support store initiatives and contribute ideas.

Perform other tasks as assigned.

**PHYSICAL REQUIREMENTS**

Ability to pull/push cabinets on wheels of up to 100+ lbs
Bending
Reaching above head
Standing for long periods

**Job Type**: Part-time

Pay: $17.00-$18.00 per hour

Expected hours: 12-18 per week

The Tower Cannabis - Okotoks store hours are 10:00 am to 10:00 pm seven days a week and we are looking for someone with flexibility within those hours.

**Job Type**: Part-time

Pay: $17.00-$18.00 per hour

Expected hours: 12 - 18 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Licence/Certification:

- QCW from the Government of AB, AGLC (required)

Work Location: In person