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Customer Service Lead
2 weeks ago
Vollmer is a multi-trade contractor that performs a number of services for our industrial, commercial, and institutional clients. From mechanical and electrical to data-communication and maintenance services, we are a leader in delivering multi-trade services throughout Ontario.
What sets Vollmer apart is our ability to pre-plan and coordinate projects; from controlling equipment schedules and material deliveries to finding and coordinating sub-trades. By excelling in these areas we’re able to execute an installation on time, within budget and most importantly, to our customers’ satisfaction.
Vollmer believes that safety and quality do make a difference. We have developed an environment committed to continuous training and safety awareness. From president to craftsperson—safety awareness is a major priority.
The Vollmer Group is currently seeking a **Customer Service Lead.**
**Job Duties**
- Schedule service and satisfy customer needs for service change
- Ensure that service is completed in accordance with established policies
- Dispatch calls to routes based upon designated route and driver location
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion
- Distribute, collect and review route sheets for proper days end data entry
- May perform some additional responsibilities as assigned by the Division Manager.
- Interacts with customers, customer service department, sales, & other staff members.
- Handles day-to-day office duties.
**Requirements**:
- Completion of high school post-secondary courses or diploma would be considered an asset
- Must have1-2 years of proven experience in a dispatch, and customer service role
- Strong communication and interpersonal skills
- Proficient in MS Outlook, Excel, and Word.
- Industry knowledge
**WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Upon request, we can accommodate all applicants throughout the recruitment process. Due to the large volume of resumes we receive, we thank all applicants in advance for their interest, however only those under consideration will be contacted.**
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer Service: 3 years (required)
- Supervisory: 3 years (required)
- Dispatch: 1 year (preferred)
Work Location: One location
