Customer Success Associate

**About Achievers**

**Our commitment to you**:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

**The opportunity**:
We are looking for a **Customer Success Associate** to join our team in Toronto As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in

**Responsibilities**:

- Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and post-implementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
- Recognize your peers for being awesome

**Qualifications**:

- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Individuals who have completed formal sales training through a recognized program are preferred
- Experience in preparing and delivering presentations targeted to a senior audience
- Experience working with mid-market and SMB customers an asset
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customer-facing skills including expectation management, communication skills, information management
- Bachelor's degree
- Bilingual English and French is an asset

**Why you’ll love working at Achievers**:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

**Benefits & Perks for permanent full time employees**:
\uD83D\uDCB0 Competitive Pay

\uD83D\uDC76\uD83C\uDFFC Parental Leave Top-up

\uD83E\uDE7A Health Benefits and Life Insurance Coverage Upon Your First Day

\uD83D\uDE4C\uD83C\uDFFC RRSP Matching

\uD83C\uDFD6️ Flexible Vacation

\uD83E\uDD1D\uD83C\uDFFD Employee and Family Assistance Program

\uD83D\uDC69‍\uD83D\uDCBB Full access to the LinkedIn Learning Library

\uD83C\uDF93 Internal Mentorship Program

\uD83D\uDC4F\uD83C\uDFFC Employee-Led Employee Resource Groups

\uD83C\uDDE8\uD83C\uDDE6 A beautiful office space located in Liberty Village, Toronto

✨ Participation in our Points-based Employee Recognition Program

\uD83D\uDCC8 Opportunities for professional development and career growth

**Our work environment**:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-