Hotel Guest Services Supervisor

2 weeks ago

London, Canada Holiday Inn & Suites London Full time

Repsonsibilities:

- Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
- Tending to guests' complaints and questions while providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing records, and contracts.
- Supervising staff and all front desk activities including IHG brand inititives.
- Conducting department meetings with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.

**Requirements**:

- Previous Guest Service experience
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proven ability to surpass guest expectations.
- Enthusiastic and detail oriented, thrives on multi-tasking in a busy environment.
- Able to work with and understand financial information and data.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Holidays
- On call
- Weekend availability

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Guest Service: 1 year (required)

Work Location: One location

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